Xbox Live customer support A+

jay

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Tonight I'm checking my email and notice I have 2 from Xbox Live. One was for a 40 point "transfer" the other is to approve a password change.

I immediately call my 12 year old downstairs. "Did you change the password for the account?"

"Um, yeah dad my account got hacked."

After grilling him he tell's me that he gave out the account info because someone was going to "mod" his character for a game and now he can't log in to his gamertag".

*FACEPALM*

I have been over this crap with both of my kids so many times. Why Why Why am I dealing with this?!?!!?!?

They transfered his remianing points (no other gamertag showed) and his Live gamertag was "invalid"

After trying for 30 minutes to "recover" his gamertag and changing passwords again, I called customer support.

I was on hold for less than 3 minutes and the AMERICAN woman I spoke to was extremely helpful (she sounded cute as hell too)

Account is suspended and should be resolved in 25 business days after they do a fraud investigation. Which is fine, he'll be grounded off of it for much longer than 25 business days. (She could have fed me a giant pile of crap, but it sounded legit).

Thankfully, I have a friend that works for MS and she gets us Xbox Live memberships for like $25 a year. I removed my CC from the account months ago.

I'm pretty disappointed in my son. Once upon a time, I was a network security guru. I thought I had educated my family enough. I did go easy on him though, he's 12, I get it.
 
Who did he give it to, just some random people on the internet? Ground that boy good.

I removed my CC from the account months ago.
I've never tried, but I thought I'd heard that a card was tied for good unless you replaced it with another?
 
Who did he give it to, just some random people on the internet? Ground that boy good.


I've never tried, but I thought I'd heard that a card was tied for good unless you replaced it with another?

He did it while playing the game through the in game chat or in the lobby (I dunno, I don't play the xbox) That's what he told me.

I checked the account and all you see is the "redeem code" no address, name, no CC number nothing.

I remember removing my CC a while back when I was trying to figure out how to redeem the prepaid card. Edit: and also turning off auto pay/auto renew.

So glad I did that!
 
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Was the game Call of Duty series? Black Ops or Modern Warfare? Theres some mod that the kids are after that for some reason makes them want to give up their account info to their friends. I dont know what the hell it is but my kid has been asking me about the password and I wont tell him what it is.

That said, I dont agree that XBLive's customer support is all that hot.

A few years back me and the kids are playing Castle Crashers. I'm on my TV with my two girls and my son is in another room on his Xbox and another TV. As were playing were all yelling across the house saying "go here", "wait", blah blah blah. I tell him to come into the media room to see if his wireless controller will still work so we can all be in the same room. It works!

About 30 minutes later he hits the start button on his remote "pausing" his guy. Well, he didnt know he did that so he starts banging on buttons wondering why his little dude isnt running around.

The next morning I get an email from MS saying "thank you for your purchase." Hmm... I open the email to find that in his button mashing he bought 5000 MS points! I call XBLive support and explain to them what happened. Not only will they not credit the points back (we didnt use any of them) but they wont transfer them to my master account either.

So as you can see I had the opposite experience that you did. Oh, I'm pretty sure I talked to some dude in India at the time. He didnt sound all that hot either. :)
 
My account got taken. I tried to log in one morning and it said I needed to sign in with an xbox live account.. I then went to xbox.com and saw they took 20$ worth of ms points. My account is under the. 25 day investigation as well. It sucks. I'm assuming someone got my pass and email and recovered on there xbox. I changed everything and luckily I didn't have my cc on file. Also funny is they played fifa and got me achievements
 
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