Why do sellers...

QuartrArcade

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Think that if you they give you a deal on something and then send it to you and it is not as described they are off the hook?

Here's the story, this is the second time I've bought a small lot boards off some one here in the past six months. Boards were listed for sale here and described as working, I made an offer on a load of them and I get them (in both cases they were poorly packed) and some of them don't work.

I ask the seller to resolve the problem and their response is that I gave you a good deal, what else do you expect?

My response is that the boards were not as described, giving me a "deal" is irrelevant to the fact that the boards don't work and were described as working.

I'm not going to mention names at this point, the first incident happen months ago and frankly isn't worth my time getting in a pissing match with the guy. I'm just never going to deal with him again.

The second incident just happened and I'm hoping to resolve it on good terms, but his initial response is I already gave a good deal, even though two out of the five boards I bought don't work properly.

Just venting....

Anthony
 
If the seller advertised them all as working, then that is what you should have received. I don't care if it's a "good deal" or not, send what was advertised. Otherwise, couldn't that be illegal and considered as "false advertising?"

The seller needs to make it right. The seller advertised working boards, then the seller needs to send working boards. Period.

Bill
 
If a seller is selling items and is willing to give you a discount. It doesn't mean a seller has the right to give you a discount on his or her customer service. Poorly packed items and selling an items not as described is just wrong. If the seller is not willing to stand behind his product even at a discount. He shouldn't be selling to others.

Now I understand not wanting to cause drama issues with this seller but now all who have read your post will have to consider this. Is this the seller who doesn't stand behind thier product? Is this the seller who poorly pack his or her product? One should always leave honest feedback. There is a certain trust in buying and selling. Not giving feed honest feed back tends to throw a shadow of doubt on all transactions.

Just personally I don't like to think about is this transaction that is the one that is going to go bad? Will my items get shipped in a timely fashion and well packed. I personally bought a few items now I wonder who you had trouble with. Which one of the deals I bought in good faith is going to turn out not as planned. Instead of thinking maybe they got busy at work or shipping from thier location is just going to take time to get here.

I do understand your fustration in not getting what you ordered and the seller should have made it right with you. I do understand not all deals will go as plan. Even a good seller will have deals that will go bad. Not all customers who complain are in the right either.
What makes a great seller or customer is being honest. Dishonesty should have no place on this forum. Just my opinion.

Step off my soap box.
 
It's an honesty thing. There are a lot of people who think it's okay to embellish or conceal relevant facts to get something sold and then justify their dishonesty in various ways when the purchaser complains (it was a good deal regardless, buyer beware, etc.) Why do they do this? It's because they know they can't sell the items otherwise.

The thing that bothers me is the guys who will defend that sort of practice and try to keep a straight face. Just look up any purchase dispute thread on KLOV and you'll see 3 or 4 sellers who have this attitude and don't see anything wrong with it.
 
I would strictly pay with paypal and as a regular goods payment so if you get hosed you can file a claim.
 
I would strictly pay with paypal and as a regular goods payment so if you get hosed you can file a claim.

And never make it a gift. If someone asks you to paypal a gift, kill the deal.
 
If only 2 out of the 5 boards work, then he should give you 40% of the total back when you send the boards back to him.

That or work out a smaller refund if he has no use for the non-working boards.
 
Just a quick update, the seller seems open to a partial refund (which would be fair in my opinion), I'll keep everybody posted.

He seems much more open-minded than the first somewhat bad deal I had last year, where the seller basically plead the "you got a deal and I don't care if one or two of the boards don't work. Or the fact that I didn't use any packing material and half the caps fell of the boards and one board was physically scratched from sitting under another in the box with no cushioning."

This guy knows who he is, and I'm going to leave it at that.

Anthony
 
Just a quick update, the seller seems open to a partial refund (which would be fair in my opinion), I'll keep everybody posted.

He seems much more open-minded than the first somewhat bad deal I had last year, where the seller basically plead the "you got a deal and I don't care if one or two of the boards don't work. Or the fact that I didn't use any packing material and half the caps fell of the boards and one board was physically scratched from sitting under another in the box with no cushioning."

This guy knows who he is, and I'm going to leave it at that.

Anthony

That sure sounds like more than one report of how GarbageArcade sends his stuff...
 
Think that if you they give you a deal on something and then send it to you and it is not as described they are off the hook?
<snip>
Anthony

A price that is 'a good deal' for working boards is not the same as a price that's a 'good deal' for non-working boards. Glad to hear that your seller is working with you.
 
It's the sellers job to also make sure that it gets to you still working. It doesn't matter if it got dammaged in shipping or something happened after they tested it. That's pretty bogus.

Good deal on junk is no deal at all. I'm waiting for a paypal dispute to close on a deal from here where two expensive boards were 1) DOA (and he admitted he shipped the wrong board and 2) not fully working and I took it to Ken Westerfield to test/Fix it.

I hope to get 2/3rds of my payment back.
 
The seller came through with a partial refund that was fair in my opinion, which is a relief.

I should also mention that I have had many positive deals on the boards as well, just very frustrating when I run into a bad one, but in this case everything was resolved on good terms.

Anthony
 
My response is that the boards were not as described, giving me a "deal" is irrelevant to the fact that the boards don't work and were described as working.

Anthony

I agree, it does not matter how good of a deal it is, a person should get what is advertised. A person is no better than the lowest user car salesman when they give a less than honest opinion/statement about an object.

The other things that bothers me is when people advertise something, ask for offers and then don't even have to courtesy to say "no thank you, I think it is worth more", they just ignore you.

The unfortunate thing is that in a lot of case it is too easy to hide behind the internet and there is a group of people that have no problems with misrepresenting themselves or what they are selling - they have no pride in being honest or open, they can only see that they can make a few bucks.

Sure maybe it was a really good deal in their eyes and that you can make 10x more when you sell them after they are repaired - but there is the hassle of time spent to toubleshoot a board and then the other problem of sourcing replacement parts. A lot of the older stuff is not made anymore and has to be crossed referenced - never mind parts that were custom made for a specific game.

Anyways, hope it works out for you and said person decides that maybe honesty is actually better. :)

Edit >> just to say that I see that things were worked out. :D
 
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