I've personally found Lloyd to be a great guy... but I always deal with him in person and make sure I know what I'm getting. And the one time that I thought I got screwed (or screwed up by not fully checking out a machine), he came through. I bought a Punch Out, which he said was complete but didn't work... I got it home and there was no PCB. I emailed him and a couple weeks later he dropped two PCBs off at my house.
He's definitely a busy guy though... I don't expect him to dig through boxes to find a part for me... I just go to his warehouse and look for myself. If he says "unknown condition, haven't plugged in"... he means it.
I would like that Fire Truck as well, but I don't think I can give up that much space for it... and the price is higher than I can justify for a game I'm not totally sold on. It's definitely a fun and unique game though.
DogP