WHERE ARE OUR TAPPER CPOs that we PRE-PAID FOR?!?!?!

I understand the idea of the timeframe not being acceptable but my selling info. for these was clear. Preorder price was $45.00 and then went to $50.00 after the preorder deadline was over. It was not misleading in any way. The timeframe however was incorrect but that was just going by what rich@thisoldgame had posted on the board of when he could have them done. There have been some issues with accuracy adding to the timeframe. That part was out of my hands unless everyone wanted a terribly inaccurate reproduction and then you would be on me for that.

-Rich
 
robotron911 said:
Thank you. I read BlkDog's rants and about no more "Bullshit 100% prepays" and the thought that kept going through my head was, "No one is forcing you to buy this or any other project."
Click to expand...

I agree as well. I have absolutely no problem with 100% prepay and if I was in his shoes, I would require 100% prepay as well.

The complainers have to remember... He is not forcing anyone to buy. He is doing this as a service to YOU because YOU can't. Yes, he is making a profit.. which is perfectly fine because... well... he IS doing work that requires compensation for his time. If anyone doesn't like the way Rich or anyone else handles their pre-orders or whatever, then don't buy from that person. The rest of us will buy from that person, knowing that when the time comes, a quality product will be delivered.

Perhaps the complainers would like low quality product delivered faster? I'd rather wait for however long it takes and get something perfect... but thats just me.
 
blkdog7 said:
I guess I was drinking last night. Sorry for my rant. :)

I guess I still don't understand why a prepayment was needed. Initially, you are doing all the artwork on the front end only and you need to make a few testing samples. You don't need to purchase all the production materials at that time. Right? So, why not just make the sample CPO first, make sure it looks good, and then put it up for sale and THEN buy all the production materials?
Click to expand...

I think your understanding of the print process might be a bit short on details, but it's not quite so simple as you seem to think. Even a single test print requires you have the material to print on and that you have the screens, print films, expose films, buy and mix inks and actually do the prints. Do that 5 times, not cheap, fast, simple or free and you've not yet produced a single overlay. Now, add in the costs of a die to cut them. There's a couple reasons that printers need prepayment for projects.. not the least of which is a guarantee of being paid for doing the work, and given the history on KLOV of the disparity between the people that say 'i'll take two' and the people that actually PAY for two is pretty large. A prepayment just ensures people are serious and the person taking on the project won't ultimately be hosed on a lot more than 45 bucks.
 
...

People shell out the money for the pre-orders and left in the dark until its completed. Lets face it, the repro guys are using our money to fund the projects and still making money on it. Least they can do is give reasonable updates here, via email or on their site.
I appreciate the work being done, but lets not take advantage of the situation.

I ended up cancelling my Cloak & Dagger art order because its been almost 3 years. And on another project, I have yet to see or hear anything about my NOS sideart being used. My art just "disappeared" and the guy doesn't have the decency to send it back or give me any information (btw, im not talking about Rich :) ).

jon
 
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prOk said:
I think your understanding of the print process might be a bit short on details, but it's not quite so simple as you seem to think. Even a single test print requires you have the material to print on and that you have the screens, print films, expose films, buy and mix inks and actually do the prints. Do that 5 times, not cheap, fast, simple or free and you've not yet produced a single overlay. Now, add in the costs of a die to cut them. There's a couple reasons that printers need prepayment for projects.. not the least of which is a guarantee of being paid for doing the work, and given the history on KLOV of the disparity between the people that say 'i'll take two' and the people that actually PAY for two is pretty large. A prepayment just ensures people are serious and the person taking on the project won't ultimately be hosed on a lot more than 45 bucks.
Click to expand...

I agree. A pre-order is a true gauge of interest in a project. Doing a silk screened run of any art is not cheap which is why several projects have not been done or others dont get into doing there own projects. I myself would not want to buy X number of cpo's and find out I can only sell 5. As for profit in this project.....I did not sell enough to break even on this project so there is not any profit as of yet for me.

-Rich
 
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Why do so many people here love an opportunity to attack someone else?

P.S. Drinking is not an excuse.
 
WOW Blkdog all I can say is...NO REPRO FOR YOU!
soupnazi.jpg

and from someone that didnt pay Bob Roberts in time for an order, for shame
Progress has been posted on this project since day1
and is proably the hardest cpo to repro (next to cosmic chasm):D
MXracer will have a new sample in hand on Monday
But addtioanl test prints were done which added to the timeline. Again posted
the first cpo was completed within 2 weeks and to date Ive done 4 differnet variations
of this complete thats 4 other cpos I couldve had done in the same time frame
but we're really trying to get this as accurate as possible.

The biggest problem for those that dont know the process (outside the $$$ issue)
each color is screened 1 at a time and becuase of the small details in the woodgrain it is pretty tuff to color match so you really dont get a good feel for how the cpo will even turn out untill youve spent all week screening just 1 and its finished if something dosnt look right you start completly over. new art work, new screens, new color matches
go buy the POS inkjet thats all ready availble

this is truly disapointing as I do ALOT of projects without preorders with a few exceptions
and go out of my own pocket for most of these projects for games I dont even own or plan to own.
my choices for future repros will be forever changed thanks to your post.

BTW and how yoke paid promises in years can be compared to just weeks of posted project progress is hilarious.
and still stand by everything I posted on that and this is proof Daves actions have carried over and tainted both the hobby and collectors alike.
 
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I think the problem with all of these transactions is communication. It sounds like there was no status update for two weeks prior to this thread. If this thread didn't force an update, it may have been longer before the buyers were updated. Two weeks is too long to hold someone's money without updating the status. If it takes more time to deliver, fine, but taking 30 seconds at least once a week to let everyone know is not too much to ask.

Consumers can buy products from anywhere in the world and have them delivered in days. We also get real time updates on the shipping progress as well. I think most people understand that delays will happen in custom work, but it is not acceptable to leave the customers both waiting and wondering. It is just poor customer service, no matter how good the project may be when it is finished.

Most people are willing to wait for quality repro products, but it is only because there is no alternative. No one should be willing to wait more than a week for an update on the status though. Communication is too cheap, easy, and fast these days for this to be acceptable.

In this case, TOG was not even the subject of the rant. I think he only owes status updates to the project coordinator. It is up to the distributor to provide the customer service updates to his customers.
 
...

That's my gripe. Im super patient, but an occasional update (unforced) would be nice.

When you're out the money / art you actually have something to lose, so it makes sense to be a little upset.

Btw. I didnt pre-order the tapper overlay.. But i'll order it once its available. Just wanted to make sure the quality was there. Just rather be safe than sorry.

Jon
 
I understand that people want an update which I would too if I was in your shoes. I posted the last info. I had 2 weeks ago. There was no more info. This has way more to do with Dave @ ramcontrols debacle than a 2 week lapse in communication for this project. Now every project looks like a scam to people here !!!

-Rich
 
mxracer47 said:
I understand that people want an update which I would too if I was in your shoes. I posted the last info. I had 2 weeks ago. There was no more info. This has way more to do with Dave @ ramcontrols debacle than a 2 week lapse in communication for this project. Now every project looks like a scam to people here !!!

-Rich
Click to expand...

I don't have a stake in this one, but in general, 2 weeks is way too long to not give an update. It doesn't have anything to do with thinking it is a scam. It is just about customer service. You have been dealing with the delays on this project for a while now, so it may seem normal to you at this point. Your customers are viewing this against the constant flow of information that sellers outside of the hobby community provide.

When I order from Amazon, I get updates many times a day. They screwed up on a shipment last weekend which was supposed to be delivered on Saturday. They dropped the ball on the service, but they communicated well. It took me an extra 3 days to get my order, but there was constant contact during those three days. That is the level of communication that is standard these days. There is just no reason to not have that level of communication these days.

"Still waiting on the new sample; Rich says I should have it on Monday." - that took a few seconds to type, and most likely would have prevented this entire thread.
 
pcolson said:
I don't have a stake in this one, but in general, 2 weeks is way too long to not give an update. It doesn't have anything to do with thinking it is a scam. It is just about customer service. You have been dealing with the delays on this project for a while now, so it may seem normal to you at this point. Your customers are viewing this against the constant flow of information that sellers outside of the hobby community provide.

When I order from Amazon, I get updates many times a day. They screwed up on a shipment last weekend which was supposed to be delivered on Saturday. They dropped the ball on the service, but they communicated well. It took me an extra 3 days to get my order, but there was constant contact during those three days. That is the level of communication that is standard these days. There is just no reason to not have that level of communication these days.

"Still waiting on the new sample; Rich says I should have it on Monday." - that took a few seconds to type, and most likely would have prevented this entire thread.
Click to expand...

True but I did not have that info til today just like you. I knew no more than my last post.
 
eXidy said:
That's my gripe. Im super patient, but an occasional update (unforced) would be nice.
Click to expand...

I think part of the problem is what people consider "occasional". For me, I feel like I have been updated sufficiently, and I also appreciate TOG Rich posting pics of the progress so we can see what's involved.
 
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