Killert6969
Active member
I have purchased a Star Wars Trilogy off of a fellow KLOVer. The unit was picked up through NAVL (Beltman/STI). The unit arrived with the right side caved in. What I found odd about this situation is that delivery man rotated the cabinet so that the damaged side was facing away from me and he rolled it into my driveway (Cabinet is on casters). He then propped the machine against one of my other cabinets waiting in line to be brought into the basement arcade. The delivery man rushed me for payment and signature. He claimed he was in a rush. This was not out of the ordinary considering this was the same delivery man for the past 2.5 years and I somewhat trusted him. I just assumed everything was fine. As the delivery man drove off, I rotated the cabinet and my eyes almost popped out. The right side was caved in. I noticed that the stretch film around the damaged area was also damaged. I took numerous pics and filed a claim with STI. I just received the attached letter stating the claim was being denied. No additional documentation accompanied the letter. I submitted a letter via email and sending certified tomorrow am. In their letter they claim the excessive damaged was documented at time of pickup. In my response to the company I requested a copy of this documentation. It is hard to believe I bought the cab like this. I analyzed this damage on several occasions (The game is still wrapped). It looks as though a forklift rammed into it. What do you guys think? Btw, I am so frigggggggggggggin pissed.
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