Twisted quarter, resolved the crappy product they sent me

bsdpinball

New member
Joined
Oct 22, 2010
Messages
275
Reaction score
0
Location
Moscow, Pennsylvania
Rating - 66.7%
2   1   0
Twisted quarter, resolved the crappy product they sent me

Ordered a 3" trackball mount plate from TQ, and when I got it noticed that the center hole was misaligned by over .5". All the surrounding holes were fine, but the main hole for the trackball was WAY off. Totally unusable. Emailed him, got responce within 2 hours, saying he would send another out. Sent one out SAME DAY,asked for nothing, and I got the impression he doesnt really care if I send the original one back. NOW THATS CUSTOMER SERVICE !!!
 
TQ Customer Service

Andrew is a pleasure to deal with - best customer service out there. Some of the other parts distributors are not even close to him, when it comes to satisfying the customer.

Vic S.
 
Andrew is a pleasure to deal with - best customer service out there. Some of the other parts distributors are not even close to him, when it comes to satisfying the customer.

Vic S.

+100

I've had very good transactions with twisted quarter, not matter what size the order.
 
Good to hear, I've been thinking about ordering a monitor from him because I need an extra 29" laying around.I was worried about shipping a monitor but he sounds like someone who cares about customer service so I feel more confident now thay he will package it well.
 
Dealt with them twice now, both times happy. This time they actually refunded me the difference on shipping charges. Now it's only $3.40, but it's much appreciated!
 
Back
Top Bottom