terrible…never again (thought I was using NAVL but wasn't)

MonsterBash

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terrible…never again (thought I was using NAVL but wasn't)

Edit..
So after some research in turns out the agent DID NOT use NAVL as requested!!!

My extreme apologies to NAVL and if a Mod can change the subject line or complete delete this thread I'll fix it!!

So here's my story…my first (and VERY last) experience with *NOT NAVL!!*

I called Trish from *NOT NAVL!!* about 3 weeks ago to make arrangements to pick up about 800LBS (3 to 4 pieces) of stuff and move it from Minnesota to Buffalo NY. I was very specific on the weighs of each 'piece', the service I wanted (residential garage to residential garage) and had the EXACT address of both places. I got a price of about $900 which I thought was a bit high..but, it is what it is.

A couple days later I call her to tell her the deal is a go..give them my CC number to pay for shipping..and pick the stuff up. I email her all the information with addresses for pickup and delivery and such. A couple days go by and I don't get a confirmation. I call her and she said she never got the email. After about 5 minutes on the phone she finds the email, apologies and 'starts the ball rolling' ..no biggy. It was going to take about 2 weeks which would still be plenty of time before xmas.

They make arrangements with the seller (I'm the buyer) for a Friday pickup…so the seller takes time off of work to meet to assist with loading and such. So *NOT NAVL!!* calls the seller to say they are on the way. Apparently the driver had a problem finding the house..3 to 4 phone calls later between the driver and the seller, it turns out the driver was in Alexandria VA and not Alexandria MN!

So of course I call Trish and she said it was her mistake when she put the order through and they re-scheduled the pickup for the following Wednesday…not a big deal..shit happens.

So Wednesday comes around..the seller again take time off of work to meet the driver. I get a phone call from the seller which..i was hoping it would be 'it's on it way' and of course it wasn't. Apparently *NOT NAVL!!* (tried) sent a full size tractor trailer into this little residential area with a 100LBS 70 year old guy…no lift gate…no fork truck..no help to load this stuff up. I'm not sure how they expected to lift these palleted pieces into the back of the tractor trailer. I guess it was a moot point as the truck couldn't even get down the road.

So I again call Trish to see what's up. I was told that they would have to send a courier truck in from about 80 miles away to pick the game up and of course there would be an additional charge for this, and..this couldn't happen for at least another week! I was also told with the holiday approaching the delivery time would be moved to after the New Year.

So today..I'm stopping at Uhaul after work..grabbing a 12' enclosed trailer..and making the 2200 mile, 36 hour trip. *NOT NAVL!!*..you can go F yourself…and of course.. have a nice day!

Damn.. that rant felt good!
 
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Whoa, what a fucking fiasco. Sorry to hear about this my man. The local NAVL driver around these parts, Kevin, is a great guy and should have been the one to pick your stuff up. He has always picked up games from me in the 3 years that I have been shipping with NAVL. He must have been the 80 mile away guy. He's in SD. Anyhoo, shoot me a PM when you're in Alex, I'm about 40 miles away if you are here for any length of time, we'll grab a drink.
 
I don't know who Trish is but..........

I do know who Michelle is, and she has been dealing with games for a very long time.

Usually the big rigs use a ramp, helped dad haul with Bekins for many summer vacations, he knew how to pack anything

http://forums.arcade-museum.com/show...highlight=navl

Hi
If you contacted

Michelle Bianchi

[email protected]
630-352-3312 direct
877-432-COIN (toll free)

you are correct that she no longer works for Navl, She is a agent for Navl
She still is in the business and does a fine job.
hope this clears up your concern

http://precision-nal.com/

PRECISION TRANSPORTATION, INC.
1010 Dixie Highway, Ste. 309
Chicago Heights, IL 60411
Toll Free: 800-446-3190
Phone: (708) 756-1919
Fax: (708) 756-1977
[email protected]
 
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Wow! Thats pretty F... up. I would call them back and talk to a supervisor or someone in upper management and demand some sort of credit toward a futher shipment or reimbursement for the sellers time taken off of work. You need to get something out of it since it was clearly her fault. I would tell them the same thing you stated here and let them no you needed this before Christmas in which you originally set this shipping up in plenty of time to recieve it before then. Now you are force to make this trip yourself because of there mistake.
 
Phet..
I very much like to swing by but will be on an extremely tight schedule as I need to beat the stop back..coming into Buffalo Sunday.

I think I'll give that Michelle a call and see if we can work something else before I head off on the road trip. I just need the thing here...a discount or money thing isn't really a factor
 
The 'real' NAVL people were great. Michelle wasn't in but I talked to a Judy and she was absolutely awesome.

Judy was extremely honest. They could have picked up the game and if it was expedited, it would have been schedule for a 12.23 delivery, but she also told me the chances of it making it there on that date were very slim.

Thus...i made the 2200 mile round trip with trailer in tow this past weekend... and stayed ahead of that storm out west by about 5 hours. Needless to say I'm whipped!

I consider this game the holy grail of grails...but of course that's my opinion.

Pics to follow in another thread shortly....

Was she able to help???
 
congrats,you got transport,travelled,picked up,got home safe with your cab and your happy and all in winter too!

you deserve a big pat on your back.
:)
 
Wow...that's crazy!!! I could never do that for a game. I did just call Precision Transportation and they could get a game from Greeneville, SC to my house for $382, so I'm sold!!! Insured for $5/lb too, so that's pretty good!
 
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