find a local pizza place that has been in business more than 20 years and i can pretty much guarantee they will have a better product than any of the big 3. if they didnt, they wouldnt still be in business.
i agree about papa johns going way down hill. i worked there a dozen or so years ago when they were really serious about the concept that people would be willing to pay more for a better quality product. it made watching them run the place into the ground just that much more poignant.
they dont want to pay minimum wage, so they understaff and use drivers instead of in store workers for cooking and cleaning. when you are topping and cutting pies instead of driving, service suffers, and thats tough when you are depending on tips to make a living. then corporate does stuff like the stupid "delivery charge" which isnt a delivery charge at all. yes, drivers are provided with a minimal (75 cents to a dollar) per delivery for gas and vehicle maintenance and the expensive insurance the driver has to pay for themselves. it doesnt even come close to covering the actual expenses, and when tips drop below a certain point, people quit and the only ones stupid enough to take the job are high school kids too stupid to do simple math. lots of people drive for a year not figuring in vehicle expenses and then it all catches up at once, new set of tires, brakes, starter, etc and they cant pay for it. so corporate charges this 2-$2.50 delivery charge, which has nothing to do with mileage reimbursement they are required by law to pay the drivers. the customer thinks the tip is included, so half the time drivers end up driving on a bad night for less than minimum wage after expenses are included.
papa johns also has the largest delivery areas of anywhere ive seen. a round trip to the far end of our area was 28 miles. the fastest it could be taken is about 40 minutes if there wasnt heavy traffic. gas was $4 a gallon when i was driving, and it took a gallon of gas to deliver to the far end of our area! so, unless the customer tipped a minimum of $3 i was having my sub minimum wage $$$ literally stolen out of my wallet to pay for gas for the privilege of keeping a job. and, of course they would understaff so they could save a couple bucks of not having to pay our subminimum wages. of course that is going to affect customer service./
the way i see it, they are sacrificing quality and service for short term profits. they need to stop going for the bargain shopper, stop with all the ridiculous specialty pizzas, and go back to making great pizza with fresh ingredients and good customer service by paying their employees a living wage and adequately staffing their stores. if they dont, they are doomed. toppers is already doing what papa johns used to do, and filling the niche quite nicely.