So I've purchased 4 new Stern machines over the last couple years. All of them had issues straight out of the box.
-) Metallica Premium - Snake jaw screws had fallen out and the jaw was stuck open, the switch was loose, and the ball would just sit in the mouth.
-) Star Wars Premium - The screws that keep the drop targets secure were loose, causing the targets to not pop up and lock in place. The machine kept trying over an over until it just gave up.
-) Guardians Of The Galaxy Premium - The ball would launch way too hard and leave the playfield and get stuck in the top right corner. When the ball enters the "Rocket Kick," Rocket is supposed to move like he's firing his gun but they assembled the assembly incorrectly and he was stuck.
-) Batman '66 Premium - The screw that keeps the bottom of the turntable secure was loose, causing it to sit too low. This resulted in the optos not being able to sense what position the table was in and it eventually stopped rotating. Had a message that says "Too many errors." Also had two screws come loose from the pads at the ends of the ramps and were sitting under the playfiled.
Got all the issues fixed but I mean, come on. There's no reason for this. It's like they just finger-tighten certain screws, while other ones are torqued down. Just wanted to vent. When you pay $7500 for something, you expect it to be issue free for a while at least. It's obvious to me that they don't play the machines after assembly. There's no way. Not just because of the issues I listed above, but there are no dimples in the playfield that all these new Stern games have. Even after one play, the playfield is covered in dimples.
-) Metallica Premium - Snake jaw screws had fallen out and the jaw was stuck open, the switch was loose, and the ball would just sit in the mouth.
-) Star Wars Premium - The screws that keep the drop targets secure were loose, causing the targets to not pop up and lock in place. The machine kept trying over an over until it just gave up.
-) Guardians Of The Galaxy Premium - The ball would launch way too hard and leave the playfield and get stuck in the top right corner. When the ball enters the "Rocket Kick," Rocket is supposed to move like he's firing his gun but they assembled the assembly incorrectly and he was stuck.
-) Batman '66 Premium - The screw that keeps the bottom of the turntable secure was loose, causing it to sit too low. This resulted in the optos not being able to sense what position the table was in and it eventually stopped rotating. Had a message that says "Too many errors." Also had two screws come loose from the pads at the ends of the ramps and were sitting under the playfiled.
Got all the issues fixed but I mean, come on. There's no reason for this. It's like they just finger-tighten certain screws, while other ones are torqued down. Just wanted to vent. When you pay $7500 for something, you expect it to be issue free for a while at least. It's obvious to me that they don't play the machines after assembly. There's no way. Not just because of the issues I listed above, but there are no dimples in the playfield that all these new Stern games have. Even after one play, the playfield is covered in dimples.
