Museum of the Game® & International Arcade Museum® Forums

by default now
for shipping, thru paypal
you get shipstation shipping

complaint
they are constantly overcharging me on packages that i get labels for there,
i get that they dont want you to under estimate your package size and weight,
but they go to far the other way now,
eg if a package is really 10.4 lb, 16.2 inch x 11.5 inch by 5.9 inch,
i put 10.4lb, 17"x12"x6"
it rounds up to 11lbs, not the issue in general but can be if its a .9 ending like below
but on the last measurement of 5.9" the 6 round up is not enough for them, not sure if they have a real person somewhere that measures, or if its A.I. lol, but if its anywhere near 6" they just assume they need to go to 7, even though its really 5.8, to 5.9
they go to 7" and charge me about $6 more on average,
they just take the money, and the receipt they send has no link to the package or problem, or adjustment reason.
and they claim they essentially have no customer service for paypal linked members
so i send out 15 package a week, and have maybe 3 or 4 mystery $5, $6, $7 charges they add on, no way to tell which goes to which package, or what the problem is.
i try to contact customer service, get no where, other than "adjustment made for incorrect size, weight ect."
i was told one time my acct might be dropped if i complain to much lol.
anyone else have these issues with shitstation?
Back
Top Bottom