I'm with you on the rebel transport, I've had that happen before. There are soo many sellers on ebay who don't give a shit about packing your item so that it arrives in one piece.
The first NES system I bought complete in box showed up wrapped in grocery paper bags. It was absolutely destroyed, ebay wouldn't side with me. That has since happened with an original xbox I had bought complete in box, again, ebay sided with the buyer, I couldn't get a partial or full-refund. There were even busted game discs in that package. In both cases I had photo proof, ebay doesn't give a shit. Also, BOTH had insurance, you wanna guess what the post office said? lol
I've bought boxed NES/SNES games to have them show completely smashed in a padded envelope.
I always make a note of the seller, ad them to my ebay avoid list or whatever, I let them know - then I tell them that I'll be informing all my friends and fellow collectors.
That turned into more of an Ebay rant, but I do have a UPS story. The lady-boy UPS driver used to have a temper and I'd see her beat on packages a couple times a year. I had HUGE order from Newegg in like '06, I watched her back the truck in our driveway, the back door opened, and she LITERALLY kicked the package off the truck, then shuffle-scooted it to the back-door through gravel with her legs, and electronic clip-board in hand. LOL Bitch. I met her at the door with a "SERIOUSLY!?!?!?" ~ Nothing was damaged except the box.