I haven't been too pleased with STI lately. They damaged a game and lost a piece, claiming the shipper packed it that way because a damaged chunk was under the shrinkwrap - except I packed it to send to myself and obviously didn't ship it that way - whoops!
They also just showed up to collect a game from me for a buyer without ever scheduling a pickup date/time.
The previous machine I had shipped to me from them had a 5 hour late delivery.
On at least two occasions they neglected to put cardboard edge protectors on the cabinets despite it being explicitly stated on the "SPECIAL INSTRUCTIONS" area.
This is still better than R+L - had to contact their VP before I could even get anybody to answer regarding a game they were 4 days late shipping without contact.