Selling/refunding question when the deal goes wrong...

PrairieDillo

Well-known member

Donor 2011, 2024
Joined
Aug 3, 2009
Messages
5,152
Reaction score
534
Selling/refunding question when the deal goes wrong...

So I purchased a "UT" untested board from a KLOV seller. The price was marked up an additional $7 from what was listed cause he wanted $22 for shipping to Ca. I'm like whatever... sure... I pay. I know it's a long board but instead get a smaller board in a medium flat rate box. HUH? California shouldn't have mattered if it's in a flat rate box!

I got it 7 days after I paid but it's clearly not the right board. I notified the seller and I got.. "Are you sure?" I confirmed with the KLOV pics to show that it's an earlier version of the game in the series. Very different looking boards however. The edge connector is the wrong pin count also.

Well I ask for a refund and they offer it after I ship the board back. I ask for reimbursement on my shipping cause it was clearly a seller error and not a misunderstanding.

I never got an apology, I just got "nope" on the shipping refund. I say "Why? because I wasn't wrong on this one I would like a refund on return shipping." I then got an angry response and a threat to report me for continuing to contact him on these boards. How are a couple of PMs harassement?

Am I wrong for expecting a refund? I figure this is a community of collectors and not a place for the "buyer to beware."

It's not feedback yet, I'm curious if I am out of line for expecting a refund when I don't think I did anything wrong. I could have asked for pictures but the seller seemed sure of what it was. He said it came out of games cab (not a kit game all are deds) but the edge connector is different. I actually think that it wasn't "untested" but "tested not working" but sold with the hint of hope...

UPDATE: 9/24

Seller agreed to pay me back shipping if it is indeed the wrong board. He then called me a little prick for calling him out on the $22 supposed shipping charges (when he spent under $11 in the flat rate box)

I sent it back yesterday took a picture of the box, confirm delivery, and price paid to ship it back for his reference. I sent him the pick gave him the shipping ammount I paid. I also said that I took more pictures of his board, and the board it was supposed to be (I have the actual full working machine) in case he needed more pics.

He said that "he didn't need to see a damn picture" and called me a prick again. Class in short supply it seems.
 
Last edited:
this message board isn't exempt from dill holes...he should pay for your return shipping, in my opinion...compared to some of the screwings that some of the guys on here get, you should be thankful that you even got a refund on the board...

i've never had any problems as a buyer or seller, thankfully, so don't be afraid to buy or sell on here...there's always a chance something can go wrong, but most transactions on here go well
 
I follow this pretty simple policy..

If its something I screwed up or the product is messed up, I will pay for
the return shipping and either refund them the original cost + orig shipping
or ship them a replacement one on my dime. Yes this costs a lot but its a
cost of business and good customer relations.

If the customer dont like it for some reason.. they bought the wrong item or
just change their mind.. they pay to get it back to me and I refund the full
value of the item if its not damaged and unsellable when received.

I think this is a pretty fair policy and very common out there amoung
people selling stuff.

Just cause people sell things through this forum vs a formal website doesnt
mean they shouldnt take care of their customers. There are people here
that sell dozens of things per month, yet probably dont think of
themselves as a business.

If he shipped you something other then what was described or pictured..
I'd say the guy you are dealing with needs to suck it up and make you whole.
 
If its something I screwed up or the product is messed up, I will pay for
the return shipping and either refund them the original cost + orig shipping
or ship them a replacement one on my dime. Yes this costs a lot but its a
cost of business and good customer relations.

If the customer dont like it for some reason.. they bought the wrong item or
just change their mind.. they pay to get it back to me and I refund the full
value of the item if its not damaged and unsellable when received.

I think this is a pretty fair policy and very common out there amoung
people selling stuff.

That's been our policy for years as well.
 
I follow this pretty simple policy..

If its something I screwed up or the product is messed up, I will pay for
the return shipping and either refund them the original cost + orig shipping
or ship them a replacement one on my dime. Yes this costs a lot but its a
cost of business and good customer relations.

If the customer dont like it for some reason.. they bought the wrong item or
just change their mind.. they pay to get it back to me and I refund the full
value of the item if its not damaged and unsellable when received.

I think this is a pretty fair policy and very common out there amoung
people selling stuff.

Just cause people sell things through this forum vs a formal website doesnt
mean they shouldnt take care of their customers. There are people here
that sell dozens of things per month, yet probably dont think of
themselves as a business.

If he shipped you something other then what was described or pictured..
I'd say the guy you are dealing with needs to suck it up and make you whole.
this is the way it should be
 
this thread needs to end.

if anyone has a differing opinion speak up now, otherwise don't waste the forum with this.
you are clearly in the right prairiedillo.

anyone that thinks the other guy is in the right based on this information is a fucking idiot.
 
thanks for the quick feedback... when people come at me so strong I sometimes wonder where I was being outrageous or wrong about this.
Couple of months ago the same exact thing happened with TNT and he appologized, refunded me the ammount first no questions asked and shipping costs back to him. CLEARLY a different kind of businessman.

No need to go on... Dylan is correct.
 
Last edited:
If seller does not refund please be sure to post in the deals gone wrong forum on this so we can all know this loser's handle. I would rather not be buying from anyone who is selling non-working stuff as untested, overcharging on shipping, doesn't know what he really has, and can't man up and make amends when he screws up cause it would cost him $20.
 
some sellers have loads of class.

My message to him:
The item was delivered on Monday.
Can you process the refund.


His response:
When I get back in town I will you prick. I am not paying for your confirmation of delivery. Your getting $10 even of shipping. Your such a dick

 
can a moderator please move this thread to

Concerns/Deals Possibly Going Bad

it's where it really belongs, thanks
 
Please post the name or at least PM it so some of us can put this person on our list of people to never do business with.
 
IMHO, your request is not unreasonable.

---------------------

Think back when you frequented [KLOV] ...what was the most disappointing thing you remember? ....I wanna know what pissed you off.

assclown-3347.jpg
 
his last response has prompted me to produce the name.

I responded to CaptainP today:
You can save the insults. If I had a shred of respect for you, they might have some cut to them.

[included the link to the friends video]

his response
Keep bothering me and the longer your refund is going to be. You are just a little prick that complains about every little damn thing. You had the nerve to complain about the shipping. Seriously? We agreed on a price and you paid it. Then you turn around and complain like a little bitch.

my response
You are (you're) the one with the nerve to hurl insults.
... and you say that I'm bothering you


also to clarify my "bitching" about the shipping cost.
I wrote Also a flat rate box didn't cost you $20+ in shipping."

His response:
I am famaliar with Opeartion Wolf I have had many in the past,that came out of a Thunderbolt game. I understand it was in a flat rate box but I charge Shipping and Handling fee's. That includes my time to pack the game and drive into town from the country to ship.

A quick Google maps check of his address and the nearest PO shows 7.9 miles and a 15 min drive. I had mentioned that OT is a large board that would not have fit in a flat rate box.
 

Attachments

  • CaptainP.txt
    3.2 KB · Views: 23
Last edited:
Back
Top Bottom