Repairs... riiiiiiggggghhhtttt...

Scucci

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We had to send some PunchOut boards out for repair... they were all kinds of screwed up. We get them back, well over $100 later, and the game has corrupt graphics.

The bossman called the company and they gave him all kinds of crap about "Don't you know that PunchOut has 3 boards!?! It requires more voltage blah blah blah", basically rude and condescending.

ANYWHO, I get the boards back to my "shop" and start with what I consider basics as far as corrupt graphics go... I check the EPROMs. 4 bad graphics EPROMs.

I tried posting the text from the RomIdent, forum wouldn't let me.

To sum up... 2 corrupt graphics EPROMs, 2 from SuperPO.
4 Program Files from SuperPO (set 2)

Now... will they run with the Super Punchout program ROMs? I'd imagine since regular PunchOut roms verify as both Punchout and SuperPO...but none of them match with Set 2 (the ones I checked). So, again... will they run? Yeah, they seem to run okay... but it looks like they got carried away and burned the SuperPO graphics ROMs as well.

Something that could've been easily avoided by just getting the right files in the first place...

As far as the 2 that didn't verify? That's just sad right there. ... I'm sorry, there is NO excuse for that. I double and triple check all of my EPROMs when I burn them... even then I'd make DAMNED sure I have all the right files on the board, when I sent it back, before I'd give the customer any shit about anything or start talking to them like they're a 4 year old.

... as far as the voltage goes, 5.1 and 5.09 across all the boards.

Either way, I think it's safe to say we won't be dealing with The Golden Boys anymore.
 
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Forgot I could attach .txt files... here's the rundown on the RomIdent.

I can understand that mistakes happen... but the attitude is uncalled for.

What's really great is they said it worked there... ... how? Did it work, THEN you put the wrong code in and sent it off?

EDIT: And I never said it was ElDorado... ;)
 

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I can't get over how rude the guy was at El Dorado and they were 100% wrong. They had some issue about the paypal payment as well, stating I made it from another address but they were trying to request ANOTHER $100? WTF? Twice I was getting the attitude from him but this ROM chip stuff is ridiculous. What a waste of our time and money.
 
That's fucked up.

The customer is always right, even when they are wrong, but when you are wrong as a business then you have to make it right for the customer.

It's a basic tenant of doing business.

/me goes off to find some Neo Geo boards for a customer...
 
I knew who you were talking about when I got to "The Golden Boys"...

...wait... we are talking about Phet, rig...er... nevermind... that's "Golden Rod"...
 
Boards were sent back to them... repaired again (no charge), and are even worse this time. Instead of scrambled graphics, they're just dead now.

When we got the boards back the first time, with scrambled graphics... we checked them in the PunchOut cabinet and then in a PC-10 cabinet to be sure... worked the same in both cabinets.

Got them back this time, put them in the PC-10 cabinet to test them (PO cab is in storage), and they're dead... ... called the Golden Boys and they said "PunchOut boards won't work in a Playchoice cabinet!!!"... ... WTF? Since when? They worked last time (as well as they did in the PunchOut cab). ... That statement alone is enough for me to flat out say, "STAY AWAY FROM THESE PEOPLE FOR REPAIRS".

If it was up to me, I'd be asking for a full refund... period.
 
I almost always show a video of my repairs. Easy proof that the board was busted when I got it and working when I sent it back.
 
I almost always show a video of my repairs. Easy proof that the board was busted when I got it and working when I sent it back.

I don't normally take video, but I do take pictures when repairs are complete. I usually send them off via email or PM before I ship the boards back in case the owner sees something I missed (as well as to give them some reassurance that their game is one step closer to working).

ken
 
Are they the same pin out?

Got them back this time, put them in the PC-10 cabinet to test them (PO cab is in storage), and they're dead... ... called the Golden Boys and they said "PunchOut boards won't work in a Playchoice cabinet!!!"... ... WTF? Since when? They worked last time (as well as they did in the PunchOut cab). ... That statement alone is enough for me to flat out say, "STAY AWAY FROM THESE PEOPLE FOR REPAIRS".

If it was up to me, I'd be asking for a full refund... period.

I'm probably the last person with advice on Nintendo games as we only ran the Neo-Geo's but I thought the Play Choice and Punch Out had different wire harness / pin outs?

I checked mikes arcade and this is what they post for the pin outs:

Play Choice 10
***************************************************************************
************************** PLAYCHOICE 10 PINOUTS **************************
***************************************************************************

Playchoice has two connectors on
---------------------------------------------------------
Solder Side | Parts Side
-------------------------+-------------------------------
GND | A | 1 | GND
(debug) | B | 2 | 2P Right
(debug) | C | 3 | 2P Left
(debug) | D | 4 | 2P Up
(debug) | E | 5 | 2P Down
+5V | F | 6 | 2P ButtonA
+5V | H | 7 | 2P ButtonB
(debug) | J | 8 | Button1/Channel Select
(debug) | K | 9 | Button3/Game Select
(debug) | L | 10| Button2/Channel Enter
(?) | M | 11| Button4/Game Start
(?) | N | 12| 1P Right
(?) | P | 13| 1P Left
+5V | R | 14| 1P Up
(?) | S | 15| 1P Down
(?) | T | 16| 1P ButtonA
(?) | U | 17| 1P ButtonB
GND | V | 18| GND
------------------------------------------------------

---------------------------------------------------------
Solder Side | Parts Side
-------------------------+-------------------------------
GND | A | 1 | GND
GND | B | 2 | GND
+5V | C | 3 | +5V
+5V | D | 4 | +5V
+12V | E | 5 | +12V
| F | 6 |
| H | 7 | Coin Switch #1
| J | 8 | Coin Switch #2
| K | 9 | Video Red (inv)
| L | 10| Video Green (inv)
GND | M | 11| GND
| N | 12| Video Blue (inv)
| P | 13| Video Sync
| R | 14|
| S | 15|
-5V | T | 16| -5V
(?) | U | 17| (?)
| V | 18|
| W | 19| (?)
| X | 20| Audio (no amp)
GND | Y | 21| GND
GND | Z | 22| GND
------------------------------------------------------
Note: Connect Video Ground and Audio Ground to GND
Video color signals need to be inverted for regular Jamma
Audio signal needs to be amplified for regular Jamma

Punch Out:
PARTS SOLDER

---------------|---------------

LOWER RED 1|1 LOWER GREEN

LOWER BLUE 2|2 LOWER GND

UPPER RED 3|3 UPPER GREEN

UPPER BLUE 4|4 UPPER GND

LOWER SYNC 5|5 UPPER SYNC

GRD 6|6 GRD

GRD 7|7 GRD

+5 8|8 +5

+5 9|9 +5

10|10

11|11

+24 12|12 SERVICE

13|13 COUNTER 1

14|14

15|15

COIN 2 16|16 COIN 1

17|17

18|18 RIGHT

19|19 LEFT

20|20 UP

21|21 DOWN

22|22 LEFT BLOW

23|23

24|24 RIGHT BLOW

25|25 KO BLOW

UPPER SOUND 26|26 LOWER SOUND

27|27 GRD

GRD 28|28 GRD
 
When the got the board back the first time we put it in the PO cabinet. Graphics garbled. Put it in the PC, graphics garbled. Got the board back, put it in the PO cabinet, dead. Put it in the PC cabinet... dead.

The top board had been swapped out with another board.

I took a couple hours today going over the boards, the only thing I saw that was odd (and mind you have nothing to compare it to) was it -looked- like an electrolytic cap was missing from the board... the leads are still there, but the cap is gone. IIRC, it was right above S2706 or something along those lines.

The board is TRYING to work... but it's just not fully doing anything... just gibberish on the screen flashing. Every 3 mins or so it makes the "ding" sound from the bell, but then just keeps on with the gibberish.
 
I can tell you from my collection -

PunchOut,
Super PunchOut,
Playchoice10 Dual monitor
Arm Wrestling

are all interchangable using the same harness.

Unless, I'm just special. :eek:
 
coinopdirect: PlayChoice Dual Monitor boards fit right in Punch Out Cabinets. It makes absolutely no sense for the harness to have power and work once and now it doesn't work. I can't believe this is going on over a month now.
 
The playchoice pinout above looks like it's the single monitor version not the dual. I know for a fact that the harness is the same for both, just a 10 pin secondary for the Playchoice. - Barry
 
From booting both pc-10 dual monitor, and punch-out in my punch-out cab, i can tell you that both have the same harness, up to the control panel. The CP harness is different. However, you can unplug a PO CP, and plug a PC-10 in, and they work fine.
Any of the dual screen nintendo games will boot and run fine in a PO cab - PO, SPO, Arm Wrestling, and PC-10. Been there done that.
So, if your not getting good video regardless of which cab it is in, the board has a problem. Whether the "golden boys" can figure that out or not is anybody's guess.
I think i read somewhere that they no longer actually repair pcb's. They just send you one off the shelf that was "repaired" previously. Not a good way to do business, at least imho.
 
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