Reasonable time frame to return a game??? Also, a Post Office question...

NERDtendo

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Reasonable time frame to return a game??? Also, a Post Office question...

What is a reasonable time frame to accept a return on an arcade PCB??? I am just curious to hear what other sellers think about this. I am not trying to discuss about a particular transaction, I just want to know what others would consider fair.

I suppose my other question would be if there is something wrong with the board now, but there wasn't when it left my hands should I file a claim with the post office even if the board does not appear to be damaged???
 
If you can't point to 5he damage, the PO isn't going to pay off, so unless you have cracks or something, I wouldn't bother.
 
Unless you specifically offered a warranty on a working board I wouldn't take it back. Did you list it as "sold as is"? Any other way is rolling the dice as you have no idea how the recipient is going to handle the pcb. Or if they are going to pack up a different non-working pcb and mail that back to you. Of course there are ways to protect against that but...we could go on and on about this topic.
 
I always sell boards as is. mabye a doa warranty if its a long time collector in god standing but thats it.

Alot of us undserstand that sometimes stuff just does not live through shipping no matter how carefully it was packed.

Some of us expect a year warranty on 25 year old used parts. Sad.

And infortunately there are the elite few who will take our working board, say it doesent work, sne ship back thier junk pcb. THose people need to fucking die.

So again me persoanlly? I'd sell them as-is or mabye guaranteed against doa with a long time honest collector but thats it.

I would also take a couple screenshots showing the game work that wa you have them to show the buyer that hey, this worked when it left my hands.
 
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I never expressly stated that the board was sold as-is. I always put that in my eBay auctions I just have never put it in any of my threads here. I have had a few people burn me on eBay by sending me back bad boards in place of the working board I shipped them. PayPal always sided with them. I figured I would get the opinions of other members because I don't want to be unfair or unreasonable.
 
I wondered to same thing

Hi guys, I always wondered the same thing. Fortunately, all my transactions on Klov have worked out fine. But wondered what are the Klov return rules as far as pcb returns-I figured it just kinda depends on the particular situation, and try to deal with people with lots of positive transactions.
 
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I think it depends on the specific transaction. I personally bought one that was labeled as 100% working, even asked about the specific problem I was afraid of and was told it was ok. It turned out to have the same problem (which only manifests itself with time so I do believe the seller didnt know) so I wished to return it. Thankfully the seller was a great seller and took it back, though I am not 100% sure he didnt think I damaged the board somehow.
 
It is pretty easy for people to damage boards... Sometimes new collectors will buy a new boardset to 'fix' a machine that has a bad power supply. The repair forum has plenty of these stories.

Did they say what was wrong with the board? What if they fried it in a faulty cab?

At this point I am much more inclined to sell/trade boards I have fixed to people I know. I don't trust the EBay crowd (the switcheroo is omnipresent there) and some of the members on here can be a pain to deal with.
 
Switching is why I mark game boards and sometimes chips with tiny, hidden marks. :D
 
Switching is why I mark game boards and sometimes chips with tiny, hidden marks. :D

Can you actually use this as evidence of switching to overturn a return claim through EBay or Paypal? It seems that the other party could just claim that you are making up the markings after the fact. I see the marking thing as a nice piece of proof to know 100% in your own mind though...
 
Never had an issue come up outside of eBay and I don't sell on eBay anymore, but I did have it come up once there.
 
I use Tamperproof Security labels on all boards. So there is no way to remove them and switch them to another board. I always take a pic with the date and buyers name, and game board in view with stickers. had one guy do a switch and paypal sided with me. The buyer never paid for return shipping on his board so I got a free broken one. They buyer never noticed the sticker and when he filed the claim it was too late for him. The tamperproof stickers have my name on them.
 
I use Tamperproof Security labels on all boards. So there is no way to remove them and switch them to another board. I always take a pic with the date and buyers name, and game board in view with stickers. had one guy do a switch and paypal sided with me. The buyer never paid for return shipping on his board so I got a free broken one. They buyer never noticed the sticker and when he filed the claim it was too late for him. The tamperproof stickers have my name on them.

Great idea. Where do you get these? Did you have them specially printed with your name on them?
 
Yeah, I like this idea too. If the stickers have unique numbers on them as well (like a stock number or serial number) I'd be all over getting a couple sheets of these done for me. I'll slap them on everything I own, inventory the whole lot in an excel spreadsheet, and then I'll have the list I need for insurance purposes too. I've been meaning to catalog my stuff to add a rider to my homeowner's insurance policy.

Whenever I sell something, I'll already have the unique sticker on it, ready to go.

I'd appreciate it if you could share how you got these.
 
I use Tamperproof Security labels on all boards. So there is no way to remove them and switch them to another board. I always take a pic with the date and buyers name, and game board in view with stickers. had one guy do a switch and paypal sided with me. The buyer never paid for return shipping on his board so I got a free broken one. They buyer never noticed the sticker and when he filed the claim it was too late for him. The tamperproof stickers have my name on them.

Great idea! I would definitely use something like those. At the moment, I just use a sharpie to write a personal serial number on the pcb and take pics of each board before they are packed for shipping.

Brian
 
Great idea! I would definitely use something like those. At the moment, I just use a sharpie to write a personal serial number on the pcb and take pics of each board before they are packed for shipping.

Brian

ULINE has pre-made ones with a blank area to write on: http://www.uline.com/BL_1279/Security-Labels?pricode=WI663&gclid=CJa98_yf0a4CFWUQNAodt0jFBQ

But these guys have laser-printable ones: http://www.tamperevidentlabels.com/TEL/Laser-Printable-Tamper-Proof-Labels.aspx
That second is about $25/500 labels, and they have an on-line tool to format them into a PDF.

Pretty cool, if you ask me. If I was going to sell things regularly, I'd have to consider this!
 
ULINE has pre-made ones with a blank area to write on: http://www.uline.com/BL_1279/Security-Labels?pricode=WI663&gclid=CJa98_yf0a4CFWUQNAodt0jFBQ

But these guys have laser-printable ones: http://www.tamperevidentlabels.com/TEL/Laser-Printable-Tamper-Proof-Labels.aspx
That second is about $25/500 labels, and they have an on-line tool to format them into a PDF.

Pretty cool, if you ask me. If I was going to sell things regularly, I'd have to consider this!


I never noticed ULINE carried those. Those will work perfectly! Thanks for the links.

Brian
 
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