Rant: Companies not answering emails

MrGorf

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So what's with companies that can't or won't answer emails about their products. I'm trying to get some Christmas projects done, and need a BitKit and Jamma harness.
Mike's Arcade (yes, I know they had a fire and lost a lot of inventory) says to contact them about their jamma harness. Use the link they provide - no answer.
Arcadeshop shows out of stock on the BitKit. Use their chat function to send an inquiry when they will be back in stock - crickets.
Guess business is so good they don't need my money.
EndRant.
 
Just got several emails from Mikes Arcade when asking about an out of stock item from this week, no problem. Best of luck, hopefully you'll hear from them soon. 👍🏼
 
The fire really wasn't that long ago. From what I hear he lost a lot.
That takes a lot of time and energy to recover from.

Take a deep breath. This stuff *really* isn't that important compared to real life stuff.

I'd say order the BitKit and get it coming before they are gone and work out the Jamma question later.
 
It may be the most wonderful time of the year, but a lot of these guys are running 1 or 2 person shops.

I used to do Retail. December was pure busy busy busy busy busy. You never got a chance to catch your breath.

Lots of people asking questions can overwhelm their ability to respond promptly. Plus, they have to get orders shipped out.

My advice would be to give them a break please.
 
Got another email from Mikes today, letting me know that I part I needed was in...so I placed a large parts order. Not sure what the issue is...but the customer service has been beyond excellent for me, as usual. 👍🏼
 
So what's with companies that can't or won't answer emails about their products. I'm trying to get some Christmas projects done, and need a BitKit and Jamma harness.
Mike's Arcade (yes, I know they had a fire and lost a lot of inventory) says to contact them about their jamma harness. Use the link they provide - no answer.
Arcadeshop shows out of stock on the BitKit. Use their chat function to send an inquiry when they will be back in stock - crickets.
Guess business is so good they don't need my money.
EndRant.
Best instruction I got early in my career: "Set and manage expectations." If things are going to take x, with y variance, cool, just publish that in advance.

Reasonable people shouldn't complain if expectations were set, but quite often it would seem some really great sellers aren't doing that. I personally have grown to get over lack of expectations and delays, and appreciate the fact smell time folks have the obscure things I need, but can appreciate frustrations.

+1 on this. the factory sales managers suck at returning anything!!

Thanks for the quick turnaround on the tiny order I placed Friday! Made the month getting this all working today!
 
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