kspiff
Well-known member
I had gotten this email earlier this morning and was wondering if anyone else had seen it:
This is just a heads up for anyone who still cares I guess. I'm sure most of you involved with the SW yoke and other various pre-order debacles over the years are done with Ram... BUT... I can say that in the last month I've placed 2 orders without issues. Keep in mind that is just for small items that he has lying around, not full replacement assemblies or pre-order items. But at least now I can properly rebuild and lubricate the controls on my games.
Honestly I don't have a lot of faith in the co. (I had to wait about 8-9 months to get my yoke way back when), but am hoping to at least build a stock of spares while they are fulfilling orders. :/ I'm not gonna go crazy with big orders though, and if I don't get a tracking number within 3-5 days then I claim with PayPal immediately (I actually specify that on the note when placing my order so it is clear). Haven't had to so far, but we'll see.
EDIT: Oh and if there is another thread for this already please merge or delete, I didn't bother with a search, sorry.
EDIT2: Oh, right, there is an entire subforum. Vaguely remembered something about that.
Please move, and sorry for cluttering.
Ram Controls Satisfied Customers List
Friday, June 10, 2011 2:37 PM
From:
"Ram Controls Dan" <[email protected]>
Add sender to Contacts
To:
xxx
Hi xxx,
As a recent customer of Ram controls I am sending you this email to ask for your help. As you may or may not know I took over the operation of Ram Controls on March 15th 2011 from David Adams, the company founder. Due to a number of personal issues he was not able to give Ram Controls the attention it deserved and in some cases customers had placed orders that were not delivered. The problems in question have been resolved and I am working dilligently to take care of these back orders and make sure all current clients receive good customer service.
I am putting together a list of recent customers who would be willing to assist in spreading the word that I am taking good care of people who are ordering from Ram Controls. This help can be in a number of ways. The first is way is for those of you who are members of KLOV or BYOAC to post on those forums that the orders you placed were processed in a timely manner and you received your product. The second is to allow me to refer potential customers to you who might want some verification that I am taking care of Ram Controls orders quickly. I will only refer potential customers to past clients who explicitly allow me to do this. If you say no or do not respond I will NOT add you to this list. Both of these are totally voluntary but there is an old saying that goes if you don't ask the answer is always no, so I am asking.
If you cannot or do not want to help I totally understand, but for those who choose to help I very much appreciate the effort. I am working on several new parts and controllers and expect to make several product announcements soon. Thank you for your past business and I look forward to taking good care of you in the future.
Sincerely,
Dan Johnston
Owner: Ram Controls
This is just a heads up for anyone who still cares I guess. I'm sure most of you involved with the SW yoke and other various pre-order debacles over the years are done with Ram... BUT... I can say that in the last month I've placed 2 orders without issues. Keep in mind that is just for small items that he has lying around, not full replacement assemblies or pre-order items. But at least now I can properly rebuild and lubricate the controls on my games.
Honestly I don't have a lot of faith in the co. (I had to wait about 8-9 months to get my yoke way back when), but am hoping to at least build a stock of spares while they are fulfilling orders. :/ I'm not gonna go crazy with big orders though, and if I don't get a tracking number within 3-5 days then I claim with PayPal immediately (I actually specify that on the note when placing my order so it is clear). Haven't had to so far, but we'll see.
EDIT: Oh and if there is another thread for this already please merge or delete, I didn't bother with a search, sorry.
EDIT2: Oh, right, there is an entire subforum. Vaguely remembered something about that.
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