bheineck
Well-known member
Question for Retailers who are familiar with Star Wars
Hi all. For your consideration. Any helpful opinion is appreciated: I recently finalized the retail purchase of a Star Wars vector that I have paid on for the last year and took delivery of a week ago. After playing it for a week I have the issues listed below with the quality of the machine, that I paid retail for and honestly expected more.
I have not opened up the game since purchase and I am wondering what the expert's thoughts are of me requesting these issues be corrected. I have never purchased retail before and if this doesn't go well will likely never do it again if this is what I should expect. I did see a couple of things listed below when I picked up the game and I guess I should have brought them up on the spot, but wasn't quite sure what to say as I am not very knowledgeable of these things. Not to mention the game was already paid for so I had little to bargain with. I still have little to bargain with except customer satisfaction. Anyway here goes:
1) Dead Red is still on the HV board thought the game is working. Isn't it common repair knowledge that this should always be replaced, especially if you are selling at retail with a warranty of sorts?
2) Power cord is taped up in at least 3 spots. (Unsure what is under the tape)
3) Specifically stated that I expected an Amp tube with no burn holes more than once. When death star explodes can see strange light lines in the center coming out of the same spot. (Should I presume this is a hole?)
4) Control panel overlay has a large crack at the bend.
5) New translight was installed, but is not sticking properly to the surface and therefore has begun to crack where there is no solid surface behind it.
6) Cabinet touch up is hardly what I expected for professional retail work, but not as big of an issue in my mind as the others. However the bottom edges don't look like they were touched up at all, especially in the front.
To conclude the game seems to play well (except for the pesky death star explosion lines in the center I mentioned), but I am not all that familiar with the game play.
Thanks for your help.
Hi all. For your consideration. Any helpful opinion is appreciated: I recently finalized the retail purchase of a Star Wars vector that I have paid on for the last year and took delivery of a week ago. After playing it for a week I have the issues listed below with the quality of the machine, that I paid retail for and honestly expected more.
I have not opened up the game since purchase and I am wondering what the expert's thoughts are of me requesting these issues be corrected. I have never purchased retail before and if this doesn't go well will likely never do it again if this is what I should expect. I did see a couple of things listed below when I picked up the game and I guess I should have brought them up on the spot, but wasn't quite sure what to say as I am not very knowledgeable of these things. Not to mention the game was already paid for so I had little to bargain with. I still have little to bargain with except customer satisfaction. Anyway here goes:
1) Dead Red is still on the HV board thought the game is working. Isn't it common repair knowledge that this should always be replaced, especially if you are selling at retail with a warranty of sorts?
2) Power cord is taped up in at least 3 spots. (Unsure what is under the tape)
3) Specifically stated that I expected an Amp tube with no burn holes more than once. When death star explodes can see strange light lines in the center coming out of the same spot. (Should I presume this is a hole?)
4) Control panel overlay has a large crack at the bend.
5) New translight was installed, but is not sticking properly to the surface and therefore has begun to crack where there is no solid surface behind it.
6) Cabinet touch up is hardly what I expected for professional retail work, but not as big of an issue in my mind as the others. However the bottom edges don't look like they were touched up at all, especially in the front.
To conclude the game seems to play well (except for the pesky death star explosion lines in the center I mentioned), but I am not all that familiar with the game play.
Thanks for your help.

