Positive and Negative Feedback Forum Sections

mclemore

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From my 8/18/2009 "Roadmap post"

4. Positive and Negative Feedback Forum Sections


A key goal of the forum rules is to prevent random flames, insults, fights, and inappropriate content. A question has arisen. If the site bans personal attacks, how do you warn others of thieves and scammers. How do you handle grey areas. How do you explain negative feedback?

Additionally, right now a Positive Feedback thread has over 500 posts in it. It doesn't make for easy reading when your interest is in feedback about one person.

A few weeks ago I created 'Positive Feedback' and 'Negative Feedback and About to be Negative Feedback' sections. I just opened them up for viewing, including some explanatory threads (PLEASE READ). The idea is that you can browse these sections to see new threads, or sort on them or search them to quickly find information out about a specific person. Note that the Negative Feedback posts would be viewable for members only, and not to anonymous guests or Google.

...

Alternative: If we don't create the new sections (with or without the proposed guidelines), I would suggest creating a new feedback thread each month instead of having a single run-on super-thread.

---

Now that everyone has had 2 1/2 weeks to think about this, let me know what you think....

Thanks,

Greg
 
You allow personal attacks in the current feedback system. How is creating another place for this going to do anything helpful? You should fix the current feedback system or turn it off. It has been suggested that like other forums you setup the feedback system so that both parties must agree that a transaction took place and what type of transaction it was before any type of positive or negative can be posted. Right now if someone does you wrong here and you post a negative they just make something up and post it right back on you. How is that helpful to anyone?

To create another parallel forum for posts that will eventually be of the exact same nature seems pointless. While I agree having a searchable forum (that is for members only) is a great idea you need to go with one or the other and you need to make it fair for both parties.

As we sit now the "Rules" as laid out by you are ambiguous and arbitrary at best. You seem to waffle on your opinion of what a "Scammer" or "Thief" really is and by your lack of enforcement of these rules you seem to reserve the right to final interpretation of any transaction. The rules seem to bend for specific users here on a regular basis or are just ignored by you and the other moderators when it serves you. This is not my opinion alone as it has been voiced by many users in discussions outside this forum.
 
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It has been suggested that like other forums you setup the feedback system so that both parties must agree that a transaction took place and what type of transaction it was before any type of positive or negative can be posted.

And in this scenario, the party who was the 'bad' part of the equation never agrees that the transaction took place, so he never gets bad feedback. How is that any better?
 
I agree it's not perfect... Just better than the current system in my opinion. At least it would be more accurate.
 
Sorry but I'm new here and was wondering how to leave feedback for a buyer and seller.

Thanks,

Shawn
 
I'm sure it'll just turn into a flamewar forum, but at least in that case there's an opportunity for a negged trader to defend himself against fallacious accusations, unlike the current itrader setup.
 
You allow personal attacks in the current feedback system. How is creating another place for this going to do anything helpful? You should fix the current feedback system or turn it off. It has been suggested that like other forums you setup the feedback system so that both parties must agree that a transaction took place and what type of transaction it was before any type of positive or negative can be posted. Right now if someone does you wrong here and you post a negative they just make something up and post it right back on you. How is that helpful to anyone?

To create another parallel forum for posts that will eventually be of the exact same nature seems pointless. While I agree having a searchable forum (that is for members only) is a great idea you need to go with one or the other and you need to make it fair for both parties.

As we sit now the "Rules" as laid out by you are ambiguous and arbitrary at best. You seem to waffle on your opinion of what a "Scammer" or "Thief" really is and by your lack of enforcement of these rules you seem to reserve the right to final interpretation of any transaction. The rules seem to bend for specific users here on a regular basis or are just ignored by you and the other moderators when it serves you. This is not my opinion alone as it has been voiced by many users in discussions outside this forum.

Negative feedback could be sort of an attack, and could be personal.

If negative feedback occurred in a transaction likely neither party is happy with the other regardless if one or both are at fault. Likely just as neither is happy about the experience, neither will be happy about the feedback they get (either that they got straight up or as a response to leaving a negative themselves). Ala eBay...

I knew when you two left negs for each other today that I'd hear about it both privately and on the forums...

Yes, if you leave someone negative feedback they can leave you negative back. When I look at someone's profile and see a negative though, I look at who is leaving the negative. Is it someone credible with 15 positives and no more than 0 or 1 negative? Or it is someone with 3 negatives that everyone has problems with. If the later, having the person give you a negative isn't a big deal. Overall ratings speak for themselves.

The rules are not bent for anyone here. Is enforcement spotty? Sure. That's life at the moment. It happens for a variety of reasons. It could be that perceptions are different or more likely that the mods and admins are busy that day (which is something we are working through). If you (anyone) are the one behaving badly one moment and are unlucky enough to cause a problem at the same time a mod or an admin has the time to deal with it, then you are unlucky. Saying that your behavior is ok because we didn't crack down on someone else's bad behavior isn't going to get you very far. Trying to make something of nothing (like we are favoring one person over another) or otherwise complaining about me, the admins, or the mods isn't going to win any points either. New situations keep arising, like the recent iTrader rating that said "I didn't have a transaction with xxx, but he deserves a negative anyway).

As far as the rules...we are actually working to clarify them as much as possible with help from all of you (ie: THIS thread about creating a positive and negative feedback forums and limiting fighting and complaints outside of these sections).


I'm sure it'll just turn into a flamewar forum, but at least in that case there's an opportunity for a negged trader to defend himself against fallacious accusations, unlike the current itrader setup.

Yes, it may be a flameware forum, but (1) it will keep it out of the other sections, (2) third parties wouldn't be allowed to contribute to the problem since they were not part of a transaction, and (3) it wouldn't be intended to replace the iTrader system but to compliment it.

I wish the iTrader system actually limited back and forth comments to (1) an initial comment, and (2) a reply. Or at most a comment, reply, comment, and reply. Instead of the back and forth (ie: recent feedback thread between Perf and Huds) that no one wants to read.


PeRFiDiouS and HudsonArcade are the most vocal voices in this thread (and we have heard from both of them privately too). I'd love more opinions.
 
I'd recommend just going with the iTrader system, otherwise you'll have two separate places to look, some users will go to the pos/neg threads, others will look at the itrader ratings, and it'll be tough to get an overall view of the feedback of a user.
 
I just bought an item from a fellow klov member and would like to leave him positive feedback, How do I do so?

I don't see any options in the users profile to leave feedback.

Thanks.
 
I just bought an item from a fellow klov member and would like to leave him positive feedback, How do I do so?

I don't see any options in the users profile to leave feedback.

Thanks.
Go to the seller's for sale thread and copy the url in the url bar at the top of your browser. Click on the number next to the sellers name to view feedback and then click the link to "submit feedback". You can select positive or negative then paste the url info in the appropriate space and leave a short comment.
 
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Go to the seller's for sale thread and copy the url in the url bar at the top of your browser. Click on the number next to the sellers name to view feedback and then click the link to "submit feedback". You can select positive or negative then paste the url info in the appropriate space and leave a short comment.
Got it. :)

Thanks.
 
Positive and Negative Feedback forums opened today. As well as a Purgatory/Temp forum for posts about deals going bad to give them a chance to go good before starting a negative thread.

The 3 sections have also been moved into their own 'Feedback' section and out of being sub-categories of the Trading For Sale since the sections were eating up too much screen space when someone looked at the thread index of the for sale section.

This is an experiment that was announced two months ago but didn't start until today. It may or may not continue.

Although the purgatory and neg feedback sections may end up taking some moderator time, the ideal is to get all the fighting out of the general discussion section.
 
Just one suggestion.

Can you call the purgatory forum something a little more professional?

Like....Dispute Mediation & Resolution or something.






..
 
Unlike the first two sections (+, -) which were first proposed months ago, this third section was a last minute thing.

I just renamed it "Concerns/Deals Possibly Going Bad" instead of "Purgatory/Concerns/Deals Possibly Going Bad".

I got rid of the word Purgatory to see what it looks like without it. Not so much because I thought the word was "unprofessional", but because it might be seen as a judgmental word, which might not encourage the right tone.

As far as "Dispute Mediation & Resolution," I'm not sure that would be 100% accurate. Not all threads posted will be about situations were both parties agree (or want) any kind of "mediation". Maybe the solution is to list the word as one of several items, ie:

How about "Mediation/Advice Wanted/Deals Possibly Going Bad"?


Long but descriptive.

Also, it is planned that posts in this section will get pruned out on a regular basis. Should we (1) follow this plan, (2) keep these posts around like other forum sections, or (3) allow them to be closed and/or deleted at the request of the thread originator?

Just one suggestion.

Can you call the purgatory forum something a little more professional?

Like....Dispute Mediation & Resolution or something.

..
 
#3. If the issue is resolved satisfactorily to the OP, then there is no longer an issue....
 
From my 8/18/2009 "Roadmap post"

4. Positive and Negative Feedback Forum Sections


A key goal of the forum rules is to prevent random flames, insults, fights, and inappropriate content. A question has arisen. If the site bans personal attacks, how do you warn others of thieves and scammers. How do you handle grey areas. How do you explain negative feedback?

Additionally, right now a Positive Feedback thread has over 500 posts in it. It doesn't make for easy reading when your interest is in feedback about one person.

A few weeks ago I created 'Positive Feedback' and 'Negative Feedback and About to be Negative Feedback' sections. I just opened them up for viewing, including some explanatory threads (PLEASE READ). The idea is that you can browse these sections to see new threads, or sort on them or search them to quickly find information out about a specific person. Note that the Negative Feedback posts would be viewable for members only, and not to anonymous guests or Google.

...

Alternative: If we don't create the new sections (with or without the proposed guidelines), I would suggest creating a new feedback thread each month instead of having a single run-on super-thread.

---

Now that everyone has had 2 1/2 weeks to think about this, let me know what you think....

Thanks,

Greg


Please start a KLOVFlaker Feedback section.
 
Bad Seller Alert

What happened to the negative feedback section?

I'd like to post a warning to other KLOVers about an eBay seller who sold me games that were not as described and who lied about the condition. Where should I post?

xoxo van
 
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