Pixel Nation Publishing ...

Retro-Heart

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Hey Chaps

Just thought i would flag up an awesome new publishing company that just launched. It is the world's first dedicated English Language publisher of retro gaming books.

PixelNationInfoFlyer.jpg


Here is the company " blurb "

Pixel Nation is a fiercely independent publishing company, specialising in hard print publications about video game history, art, design and culture. We celebrate our independence and all that it brings to us, allowing us to create bespoke niche market products of the highest artistic integrity... products that a mainstream corporate publisher could never take on board.

Pixel Nation is an organically created, independently run company, celebrating all that is positive and unique about the limited edition print medium.

There has been an opinion that printed medium is dying, with future communication and media being the sole realm of the internet, but Pixel Nation must disagree. Print media is not dying, it is just evolving. Pixel Nation will not attempt to compete with the myriad of online sources for the same subject matter, nor compete with similar corporate published magazines and books.

We believe in a technological age where media is being buried behind layers of simulation, there is a great deal to be said for tactile, high quality, printed items.

This is a Nation without borders! Are you ready for the revolution?

You can check them out at www.pixel-nation.co.uk
 
Thanks for the kind comments guys. I can tell you the first book was five months in the making and was a real labour of love for all involved.

It is a VERY independant publication .. we wanted to bring a top quality high end product that was not tied to a corporate publisher.

Your support is massively appreciated
 
Retro Heart arcade models: avoid like the plague!

Hi,

I'm posting here to tell everyone to avoid Retro Heart like the plague (he sells his models also on Pixel Nation) . This guy (Steven G.) ships poor quality, faulty and incomplete items - very different from the ones advertised in his images. He's also a natural born liar that will have excuses ready, will promise replacements and refunds and will keep you waiting with lies for weeks before he actually stops replying to emails and disappears.


Last February I ordered 9 arcade cabs on his web page, Retro Heart. After a few weeks I received them and was negatively surprised by their poor finish (rough edges, dents in the paint everywhere, low res/badly glued decals). Since they were amateurish, handmade models I did not complain too much about them, except for 2 models in particular: Star Wars cockpit and Outrun. These models were simply not what I ordered as the SW cab was missing the control yoke (that was clearly present in the pictures on Retro Heart site) and Outrun was missing its steering wheel (of course it was also present in the pictures on the site). Pretty annoying considered I had paid 40 pounds for these 2 models!

I asked to have them refunded or to be sent 2 replacement units. We agreed on a replacement. After a few weeks I asked for an update on their status and was told that due to bad weather it wasn't possible to spraypaint them and so that I had to wait some more. A few weeks later, he said that cabs were completed but that he was still missing for the Outrun steering wheel that he ordered. I kept waiting as I was in no hurry and as the guy seemed reasonable. Again, weeks passed and I asked for updates again. This time the reply was that he was sorry, but his wife was badly ill and so he had to focus on that. I apologized, believing in his words and told him to do in no hurry given the circumstances. After 3 weeks I contacted him again to check for a simple update and ask him for at least some pictures of the supposedly completed units and got some elusive replies. Finally, at the end of April (more than 3 months after we agreed on a replacement) I asked for a refund via Paypal, as I had no faith that the replacement units were going to be ever shipped. He said that it was ok but that he had to upload funds on his account in order to refund me. After a few days of waiting he, again, said that the crediting of the money on his account was taking longer than expected and then…he disappeared! A few days later he stopped replying to my emails. I had a friend to email him enquiring for his cabs to see if his mail was working… he replied immediately to him! His email was fine and he was also fine…quite simply he decided that it was better to keep for himself the money he owed me. Of course he never sent me my refund (or the replacement cabs) and simply disappeared.


I have all his promises excuses and lies clearly documented in emails and decided to post this just to help others avoid what happened to me.

Please steer clear from this Retro Heart guy, you will be disappointed at best or cheated at worst. I was cheated.
 
I've never ordered from him, but since every single one of your posts is a bash on him, your credibility isn't any better than his.
 
You are right...but I don't need to sell you anything...I am just a disgruntled customer who wants everybody to know what he has done to me. I could post our email exchanges (or PM you with them if you want) but it seemed to me that telling my story could help others to avoid my same mistake
 
You are right...but I don't need to sell you anything...I am just a disgruntled customer who wants everybody to know what he has done to me. I could post our email exchanges (or PM you with them if you want) but it seemed to me that telling my story could help others to avoid my same mistake

Then put it in the appropriate section. There's nothing wrong with putting up the e-mail exchange, in fact it's probably encouraged. Toss it up in your Negative Feedback thread.
 
Hey Turbo Outrun

I have been offline this past week, sorry I did not see your e mail. Not going to moan, but yes, I have been dealing with some very challenging personal issues with my family recently, very sorry if this affected the service that I gave you.

If you check your Pay Pal account, you will see £40 in there that I just sent you this morning. I trust the matter is now taken care of to your satisfaction.

Thanks and Kindest Regards
 
I confirm that I got a refund from Retro Heart this morning, I will now post in other topics to update on this. It's a pity that I had to arrive at this point in order to have a reply from you in the last 2 weeks (not 1 week) while you were replying to others at the same time but at least this is closed now. Thank you.
 
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