Paging Ian Kellog

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That's it? Shit was just getting good....

I've ordered from security, like every vendor, prices differ. But I got my order in 3 days. So yea.

I am a stickler, I place orders to coincide with my days off. So the parts get here day before.

If a vendor can't make that happen, I find another.

I make contact to make sure it will not be an issue.


I've ordered from Ian tins of times and always got things quickly so it was never an issue. That's the reason for this post, I had no idea what had happened.

And I place orders at work so when I get home on Friday it will be here. Usually don't have any problems.

And yea that's it, I wasn't trying to start a war, just wondering what had happened to Ian.
 
I love that I didn't even have to make this, just googled it.

leave-ian-alone.jpg
 
Sorry for 'preaching' hailrazer. Maybe Ian should have a header for all his pages for that type of situation. I'm sure he just never planned for this. How many small hobbyist vendors do ?

I just really feel for a good guy in the community, and I guess I've seen too many "I ordered the part yesterday, and it didn't come the day before I ordered it" threads.....

I've bought a bunch of stuff from Ian, and he was very helpful.

I also didn't mean imply you didn't support the hobby, but again, so many of these threads are quick to jump on a small vendor when they don't meet DigiKey/Mouser/Great Plains/etc standards every time w/o fail. Sorry if I bundled you into that category if you didn't belong there..... easy to do when you see so many of these threads over time.

I've 'cooled off' now :)....

I do hope Ian is doing OK.
 
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...I just really feel for a good guy in the community, and I guess I've seen too many "I ordered the part yesterday, and it didn't come the day before I ordered it" threads.....

Idon't think I've ever seen a thread where someone expected the part before they ordered it. Your hyperbole destroys your argument in this case.

I have an expectation of shipping within 2 business days of receiving my order of common parts. Working on a project for myself, I can wait. But with customers' equipment, I don't afford myself excuses as easily as "a vendor leaves me hanging".

I have no problem with taking 3 weeks to ship as long as you make it clear before I send youthe money. Everyone has problems. I think why people keep taking orders when they are weeks behind is because they need the money. Cash flow issues make people behave strangely. I'm not saying this is the case here, but I am a firm believer in shutting down your shopping carts when your shipping falls several weeks behind.

Back orders are another story....
 
I picked an Ian Kellogg gift cert from the March of Dimes raffle pool in early Oct and haven't heard anything from him. Maybe he's busy with the holidays?
 
Ok, i'm jumping in on this. Not to attack anyone, but just to clear a few things up:

1. Ian had a pretty serious house fire. A fucking HOUSE FIRE, i'm pretty sure thats up there as a worst nightmare for most of us. He's battling with the fallout from that. Any one in his position would normally close up shop, possibly for good. He didn't, It's not about money, he has a solid job which pays him well and takes up the lion's share of his time. It's because he loves this hobby.

2. Yes, I'd expect vendors to ship within a few business days of receiving my money. Unless otherwise notified, or there was a back order issue, or something, but not hearing from them for a few weeks without any kind of notice would cause me to be upset. Totally valid.

3. It clearly states on the site: "10/23 - We are now about 3 weeks behind on orders. Slowly catching up as we continue to rebuild our house." If you don't see that notice on the main page, sure, i don't blame you. Should it be bigger? or on every page, maybe the checkout? Yeah, why not. But it's there. As is the thread Here talking about reopening of the store. Also another place where Ian clearly states the following: "If you are in a rush just email me or message me on klov and I will do what I can." I have done that myself and didn't have a single problem receiving my orders, in the quoted time, or in a rush, which Ian and his wife still managed to make happen because i was able to get through to them.

4. I know Ian, he's helped me out a few times when i was in a bind. And he truly cares to help people in this hobby. However he's also human, and just like the rest of us can make mistakes at the best of times. Ian does't like to say "No" to people, and he sure as shit doesn't like to let people down if it's in his control. As someone who specializes as a Marketing consultant for both eCommerce and B&M Retail, especially when it comes to customer service, it's hard to find people who seem to actually care as much as they do.

5. Lets be honest, how many other vendors take the time to make kits of his quality? How many others make triple sure the right caps are in the right kits and that each one is marked with a sticker showing their position on the board? How many ensure that they sell some of the best quality parts that in all honestly come at the expense of margin just to be competitive on the market?

6. As clearly stated before, if you are in a bind, try reaching out to him on KLOV, via email, or even the contact form on his site. Hell, if it's a 911 emergency and you really needed something he had which you couldn't get elsewhere i'm sure he'd even want to hear from you on the phone. (not sure what would constitute that kind of emergency... but it's possible, i guess). Looks like you did that, and then created this thread as the logical next step, however....

TL/DR:

...Look, I'm not saying the guy's perfect, none of us are. Now, you're first post saying that you placed an order, had no response, asking if he's alive, or alright, totally valid. But then coming back to kick up dirt and show childish frustrations in the form of comments like this: "I'll just order from Security from now on... ....If you're busy don't take any more orders", is just silly. It's counter productive, and honestly I seriously expected more from you. What we're you expecting from that response? Yeah, we get it, you're frustrated, but you look like an elitist tool commenting like that. Again, i'm kinda let down because i expected more from you.

As i said before this is not a personal attack HR, so just don't take it as such, I'm just calling out some childishness and i hope you respect that as a grown adult. I really don't need to be involved here, but come on, lets have less of this and more helpful threads to advance the hobby, help people, and don't perpetuate the drama and bullshit some people see KLOV as being a cesspool of.
 
TL/DR:

...Look, I'm not saying the guy's perfect, none of us are. Now, you're first post saying that you placed an order, had no response, asking if he's alive, or alright, totally valid. But then coming back to kick up dirt and show childish frustrations in the form of comments like this: "I'll just order from Security from now on... ....If you're busy don't take any more orders", is just silly. It's counter productive, and honestly I seriously expected more from you. What we're you expecting from that response? Yeah, we get it, you're frustrated, but you look like an elitist tool commenting like that. Again, i'm kinda let down because i expected more from you.

As i said before this is not a personal attack HR, so just don't take it as such, I'm just calling out some childishness and i hope you respect that as a grown adult. I really don't need to be involved here, but come on, lets have less of this and more helpful threads to advance the hobby, help people, and don't perpetuate the drama and bullshit some people see KLOV as being a cesspool of.

I do take it as personal. Defend your friend all you want, but I have taken a stand and will continue to do so.

If you can't deliver parts in a timely manner then don't continue to take money!

There is absolutely no excuse for doing so. None!

Once you start taking money to sell a product you are a business. As such you should operate the business in a professional manner.

I am tired of all this BS about people doing things to support this hobby. For craps sake they do it to make money, if they didn't make money they wouldn't do it. Is it a lot? Maybe not. But they do make money at it.

Harsh? Maybe so, but I wouldn't do that to other people, I expect to be treated the same way.

I had NO IDEA what was going on in Ian's life. But even after finding out it doesn't change my view. Shut down the business temporarily, handle your life and your family, then re-open. It's quite simple.
 
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Nobody should be surprised when "hobby" businesses shut off their shopping carts for periods to catch up. It's such a double standard. Wasn't Jpop also revered for his love of the hobby?

No one is wishing ill on the guy and I've heard nothing but positive about Ian. We all wish him the best.

If delays are communicated before I pay, that's my choice. If I pay and there is an unexpected delay, I want to be notified of expected ship date immediately or refund. It's not hard.

Maybe the cost of unexpected hardship is one email per order. That's not too much to ask. I understand wanting to not miss out on the sale, but once the money changes hands, the vendor bears the responsibility of 1. fulfilling as expected or 2. communicating delay and offering refund within the expected window of product fulfillment (even if only in the order confirmation email).

In this case, I think it was a communication error based on the customer's web-order workflow. A simple all pages banner or shopping cart note would exempt Ian's culpability in this particular case. If I am accepting a 3-4 week delay on a customer's equipment, my cash flow is impacted terribly. I really don't think Ian needs the cash flow on a few cap kits, but once you get a month or so behind, I'm sure the dollars received and labor in arrears gets large quite quickly.

I think we are talking about 2 different things in this thread:

1. expectations of vendors by customers

and

2. reasonable communication by vendors AND customers

Please thicken up your skins when it comes to customers' expressing satisfaction or dissatisfaction (as is often the case) regarding your favorite vendors. Their needs may be wholly different than your own.

I must say that usually when one of my projects is going to be delayed by weeks or months. I have to get it out of my limited workspace so I have room to work on things instead of just stumbling over a dead horse waiting for parts. This is a source antagonism that often lasts the entire duration of the delay.
 
Idon't think I've ever seen a thread where someone expected the part before they ordered it. Your hyperbole destroys your argument in this case.

Have you ever heard of exaggeration ???? I didn't mean that literally.

I wouldn't want to go what Ian has gone through/is going through w/o trying to stock/pack/ship/etc parts.

I think there are faults all the way around, and while I'm usually silent on these types of threads, Ian has been helpful to me. I appreciate his time/energy/knowledge that goes into the products he has made available. And it really started to look like the usual 'didn't ship as fast as DigiKey' type thread.

Asking what happened, if anyone knew what is up, that's fine, but it went downhill from there.

I hope he is doing well. It is a lot to deal with and recover from.
 
.....this thread is still going?


What did op do? Get a refund and order elsewhere?



Why the fk are we arguing to argue?



....frozen this bitch, and lettt it goooooo let it gooooo
 
.....this thread is still going?


What did op do? Get a refund and order elsewhere?



Why the fk are we arguing to argue?



....frozen this bitch, and lettt it goooooo let it gooooo

Because Ian is a good guy with many friends in this community who recognize the unfortunate hardship he has been through, I think people feel a need to get on this bandwagon to show love. Seems a little petty to me given the 2 posts below from OP which should have ended it.


I've ordered from Ian tins of times and always got things quickly so it was never an issue. That's the reason for this post, I had no idea what had happened.

And I place orders at work so when I get home on Friday it will be here. Usually don't have any problems.

And yea that's it, I wasn't trying to start a war, just wondering what had happened to Ian.

It wouldn't even be An issue if I had known what was going on. I understand that crap happens.

Now I know and it's all good. It will get here when it gets here.
 
"you must spread some Reputation around before giving it to ChanceKJ again."

Excellent points Chance. Ian is a pillar of the community and deserves some leeway.
 
I placed one like a week ago and it doesn't show as accepted, pending or something in paypal.
 
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