Outstanding customer service from Phoenix Arcade!

DP Louie

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Just wanted to give a shout out to Darin Jacobs, owner of Phoenix Arcade. This man knows the value of outstanding customer service!

Last week I ordered one of his repro Root Beer Tapper marquees (which are beautifully screen printed on glass). He shipped it promptly and I received the box on Friday. Unfortunately, even though it was packed very well with multiple layers of huge bubble wrap, the USPS managed to manhandle the package and what I received was a box of broken glass :mad:. I emailed Darin late Friday evening with pictures, hoping that maybe we could get a claim filed and I could get a replacement in a week or so. I get a email from Darin on Sunday that a replacement has been sent and to top that off it was delivered today (Monday). Ace Ventura must have been off because this time it made it in one piece ;).

Thanks again Darin - you definitely have a customer for life, and hopefully this will inspire everyone to order lots of art from your site! We need to support vendors such as Phoenix Arcade that truly care about their customers as well as their product.

Oh, and if you need a Root Beer Tapper marquee this one is fantastic. It has to be seen to be fully appreciated.
 
The only disappointment is when an item you want is out of stock .
 
I have ordered many things from Darin and have NEVER been disappointed!!!

I have only got 2 things from Darin (both Galaga items) and they are beautiful and very very high quality. Much better products than what many others are offering. No shitty stickers to put on plexiglass here. Darin's stuff is the real deal.
 
Darin is, and has always been, top notch in his customer service and quality of product.
 
I agree, Darin is great to deal with and has quality products.
I had a similar issue with a Ms Pac cabaret bezel...arrived in pieces even though it was well packed. Darin took care of it right away and sent out a replacement.
 
My very first game was Pac Man. I found a near Perfect bezel on Ebay for $150

I picked it up from the post office and the first thing I heard was broken glass...

Still pissed to this day!
 
I'm interested, I'll have to contact Darin. I don't see the RB tapper marquee on their website.

Thanks for the heads up
 
Yes, in case you haven't been paying attention about every 8 months Darin ends up in the hospital where the doctors replace a hip, knee, or work on his shoulder, so they probably checked him out pretty good, lol :)

Yes. He is the Bionic Man!
And Darin, if you're listening, you're a swell guy.
 
Thank you everyone. Very kind and funny comments. I love smack talk from friends.

I gotta think most if not all vendors treat their customers the same way. Without you we don't have a business.
 
Agreed..

Same thing happened to me last week. Ordered a Ms Pac cabaret bezel...was shipped quickly and packed VERY well...yet showed up in 100,000 pieces. It was replaced within 2 business days. I was worried it would be a big ordeal...yet he handled it quickly and professionally. Was so relieved and he has earned my business moving forward.

BTW, the bezel is absolutely top drawer!!

Thanks again!

Matt
 
The Baby Pac stuff I bought from his store was top notch. My one major complaint about him is that I can't buy all my stuff from him... but he's adding new stuff all the time. :)
 
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