Just wanted to give a shout out to Darin Jacobs, owner of Phoenix Arcade. This man knows the value of outstanding customer service!
Last week I ordered one of his repro Root Beer Tapper marquees (which are beautifully screen printed on glass). He shipped it promptly and I received the box on Friday. Unfortunately, even though it was packed very well with multiple layers of huge bubble wrap, the USPS managed to manhandle the package and what I received was a box of broken glass
. I emailed Darin late Friday evening with pictures, hoping that maybe we could get a claim filed and I could get a replacement in a week or so. I get a email from Darin on Sunday that a replacement has been sent and to top that off it was delivered today (Monday). Ace Ventura must have been off because this time it made it in one piece
.
Thanks again Darin - you definitely have a customer for life, and hopefully this will inspire everyone to order lots of art from your site! We need to support vendors such as Phoenix Arcade that truly care about their customers as well as their product.
Oh, and if you need a Root Beer Tapper marquee this one is fantastic. It has to be seen to be fully appreciated.
Last week I ordered one of his repro Root Beer Tapper marquees (which are beautifully screen printed on glass). He shipped it promptly and I received the box on Friday. Unfortunately, even though it was packed very well with multiple layers of huge bubble wrap, the USPS managed to manhandle the package and what I received was a box of broken glass
Thanks again Darin - you definitely have a customer for life, and hopefully this will inspire everyone to order lots of art from your site! We need to support vendors such as Phoenix Arcade that truly care about their customers as well as their product.
Oh, and if you need a Root Beer Tapper marquee this one is fantastic. It has to be seen to be fully appreciated.


