New to me claw machine needs help!!

Constellation

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I picked up a great claw machine yesterday for my 1 year old. He played it all day yesterday and it ran fine, and has played it for awhile today, and the thing now throws an error code "10" - which says is a "Claw Up Limit Switch Jam" - I have NO KNOWLEDGE whatsoever of Cranes, but I have a kid who's screaming at me to get it working!

I have tried to do some Googling, but aren't having too much luck! Can anyone help me!!

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For what its worth - this has been discovered to have been a tangled string. Unfortunately I cannot figure out how to get inside it to untangle the string.
 
no u do not
if my memory servs me
u remove 4 corner screws
2 on either side top and bottom
then it should stay tighter but slide off

chk your pm

ed
 
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