NAVL broke my heart in Albany, NY.‏

SRW

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I have used NAVL for many years (over 10) and I have never had a problem with them. I have heard of other collectors having games show up damaged but I would continue on using them with no problems. Well I guess my luck finally ran out. :(

I bought Dan's (hatrick) New York New York and had NAVL ship it to me. Dan REALLY understated the condition IMHO. He said it was in GOOD condition. I would consider it NEAR MINT which makes this all even more painful.

I have attached pics. The first three are of the damaged areas. The last two were ones Dan had taken before it was shipped.

This whole thing makes me SICK! Not only is this game SUPER RARE but it is the early production cabinet which makes it even rarer yet.

I have a total of $835 into it with shipping. The standard insurance is $1,500 so I should be ok as long as everything goes smooth with the claim.

Not sure what I'll do after the claim issue is over. It appears that I might be able to pop the left side wall back in place and I could use a black sharpie marker to touch up the crack lines on the right side. It might look really good after that but the marquee will still have that small piece missing.

Needless to say anyone who knows me knows how fussy I am and just the fact that the cabinet is damaged will probably make me not want to keep it.

So I'll have to think it over but I might be selling it off fairly cheap once I get through the claim process.

At least the new owner would know what they are getting with no surprises. I'm having a REAL hard time with this considering it's condition before NAVL picked it up.
 

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Wow, I am really sorry about that. What a bummer. :(

I think you will be able to fix up the side just fine with some patience and effort. I bet there is even some creative solution towards fixing up the marquee. Of course, you could always buy a new marquee. But if you have the piece that fell out, you could carefully reattach it. Sure, you could still be able to tell it was originally broken... but I bet 90% of people would not even notice.
 
I'm sorry to hear about this.

I'm so scared to have a game shipped because of all this, though I'm sure they arrive in great shape more often than not. There seem to be issues more often than there should be though.
 
I am just sick over this too. I hope NAVL comes through on the claim, however, this rare gem will never be the same.

Any pictures or anything I can provide to help out, please don't hesitate to ask.
 
Is NAVL pretty good about insurance? I hope for the best man. It still looks good, you could definitely fix it with a few hours of time. How many of these do you think are left out there?
 
After you went through all the work of shipping it - I say keep it and give it the love it deserves. If it plays fine and it can be fixed up (Which it appears it can), so be it.
 
After you went through all the work of shipping it - I say keep it and give it the love it deserves. If it plays fine and it can be fixed up (Which it appears it can), so be it.

+1 to this. You must really be into this game to have gone through all that effort to get it. Granted, it must really suck to be anticipating the game to arrive just to have it cracked like that. But like the poster above, it looks like you should be able to get it looked pretty darn good again.
 
I think if I EVER ship a game from someone or to someone I will be building a rock solid crate and maybe a 2nd to go around it. (and hoping someone will do it for me)

I mean we put 50 plus hours into restoring these things, maybe 2 hours of crate building and a hundred bucks should be the least we should do.

oh and it's a shame, sorry about that.
 
Does it still work? I'm thinking maybe they dropped it off the truck? Those cracks on the side show severe trauma! I've seen joints pop apart, but I don't think I've ever seen a side crack like that. Maybe it landed on the top edge or something?
 
Thats been dropped clean! And too damage the cabinet like thats its probably fallen off a trolley as they were taking it down the ramp out of the truck. They really should have fessed up and called you before delivery.

That really really sucks! I hope everything works out okay mate.
 
If I was a betting man, I'd say that was forklift damage by some idiot operator thinking he could move the machine by pinching it with the forks. That damage has idiot written all over it.






...
 
That would piss me off too...but because of the rarity of the game and where the damage is located you can fix it. First thing is to disassemble the game to see how much the cabinets structural integrity has been compromised and get that fixed first by whatever means necessary....then you can take care of the cosmetics pretty easily since the damage is in the black area. The marquee at least in only damaged on lower corner..I guess only option is to replace cracked piece if its still around or keep what you have until you find a replacement for it. That is pretty rare piece but don't give up...go for you 1500.00 insurance and put a few hours in to fix the damage and it will be as good as new...
I had something similar happen to a cab on the one side when I lost it on the dolly once and it took a ride down my stairs...at first I felt like you because the game was like brand new...but after I cooled off and took a step back I realized I could fix it...those hairline cracks can be fixed and repainted...just sucks that a minty game has to be a restoration project now is all. Still looks good overall..
 
sorry to hear, guess it was not palleted? can't let navl ship any game w/ out one. they move their chit viva forklift.
mad6.gif
 
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