Mike's Arcade Galaga panel - am I being too picky?

ImpalaGuy

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Hey guys,
I'd like your opinion on something. I'm putting a 60-n-1 board in my Galaga so I obviously needed a 4-way joystick, and since my buttons were weak and the original overlay has some wear I just decided to buy one of Mike's Arcade's complete new panels.

I got it today but I'm kind of disappointed. Here's why:
1. The player 1/2 buttons are white, not yellow.
2. The joystick was mounted in different holes, leaving exposed holes in the CP overlay around the joystick.
3. The metal panel has an extra hole drilled by the fire button. It's covered by the overlay, but you can see/feel the hole through it.

You can see these things in the pic I attached. Do you guys think I'm being too picky? I know sometimes I can be quite anal, but this thing was $125 + $34 shipping so it was pretty pricey. I can't decide whether to just not worry about it or eat the shipping and send it back. What would you do?

Oh, here's the page from Mike's. The pic is small but it doesn't appear to have these problems:
http://www.mikesarcade.com/cgi-bin/store.pl?sku=CPGALAGAFULL

************** UPDATE ****************
I spoke with Kim at Mike's Arcade today. I explained the situation and she knew about the problems I was describing. She said that they got an entire shipment of these in this condition and I wasn't the first to call them back with a complaint. She even knew that the picture on their web site didn't match the product.

She offered to refund the purchase price but only $12 of the $34 shipping charges. I didn't like that since it's a $22 loss on my part plus the expense of shipping it back, so I offered to pay the return shipping if she would issue a full refund. She agreed, so the net is I'll be out the costs to get it back to them, but I suppose I'm okay with that.

She was polite and understood why I wasn't happy with it, so it wasn't a difficult phone conversation. She also said she'll be telling Mike to update the picture on their web site. Overall I'm satisfied with how she handled it, although it certainly would have been easier on everybody if they just described and pictured it accurately to begin with.
 

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I'd send it back.

If it was only one of the three problems, I'd live with it, but not all three.

You could email them and perhaps they could give you a partial refund or something.
 
The button color and the extra hole that's covered by the overlay I could live with, but the extra holes for the joystick looks awful. The least they could have done is put bolts in there. I would send it back and look for another solution. - Barry
 
The yellow buttons aren't a big deal... the extra hole isn't a biggie either and actually could be utilized by your 60-in-1... but the extra bolt holes SUCKS... looks like ass... I'd have a problem with that. Especially since the product you see on his website doesn't show that. Did you get a different stick installed or something and they just failed to mention the bolt issue or that is how it arrived stock...no special orders?

If it were me, I'd ask Mike for another panel or a full refund... Mike a good guy and will probably have no problem accommodating.
 
I'd send it back too.

I'll have to dig out my extra blank control panels and get overlays for them.
 
The button color and the extra hole that's covered by the overlay I could live with, but the extra holes for the joystick looks awful. The least they could have done is put bolts in there. I would send it back and look for another solution. - Barry

The yellow buttons aren't a big deal... the extra hole isn't a biggie either and actually could be utilized by your 60-in-1... but the extra bolt holes SUCKS... looks like ass... I'd have a problem with that. Especially since the product you see on his website doesn't show that. Did you get a different stick installed or something and they just failed to mention the bolt issue or that is how it arrived stock...no special orders?

If it were me, I'd ask Mike for another panel or a full refund... Mike a good guy and will probably have no problem accommodating.

Damn! I wouldnt put that on my machine.

yeah, what they said!!!

- Mike
 
The yellow buttons aren't a big deal... the extra hole isn't a biggie either and actually could be utilized by your 60-in-1... but the extra bolt holes SUCKS... looks like ass... I'd have a problem with that. Especially since the product you see on his website doesn't show that. Did you get a different stick installed or something and they just failed to mention the bolt issue or that is how it arrived stock...no special orders?

If it were me, I'd ask Mike for another panel or a full refund... Mike a good guy and will probably have no problem accommodating.

The joystick holes are what bothers me the most too. It wasn't a special order. I just placed a stock order over his web site.
 
I'd send it back... and I'd make sure it was on his dime as well. Bottom line is that looks like ass and shouldn't have been made like that.
 
Hey guys,
I'd like your opinion on something. I'm putting a 60-n-1 board in my Galaga so I obviously needed a 4-way joystick, and since my buttons were weak and the original overlay has some wear I just decided to buy one of Mike's Arcade's complete new panels.

I got it today but I'm kind of disappointed. Here's why:
1. The player 1/2 buttons are white, not yellow.
2. The joystick was mounted in different holes, leaving exposed holes in the CP overlay around the joystick.
3. The metal panel has an extra hole drilled by the fire button. It's covered by the overlay, but you can see/feel the hole through it.

You can see these things in the pic I attached. Do you guys think I'm being too picky? I know sometimes I can be quite anal, but this thing was $125 + $34 shipping so it was pretty pricey. I can't decide whether to just not worry about it or eat the shipping and send it back. What would you do?

Oh, here's the page from Mike's. The pic is small but it doesn't appear to have these problems:
http://www.mikesarcade.com/cgi-bin/store.pl?sku=CPGALAGAFULL

I guess I'm not that familiar with Galaga because I didn't know they had yellow buttons.

All the hole in the CP that are not supposed to be there can be filled in one shot.

Darren Harris
Staten Island, New York.
 
I have dealt with mike too. He is really a good guy and a credit to the business.

It almost has to be some sort of oversight or mistake. I'd ask him to make it right. He will make it right.
 
I can't believe they would send something out like that, looks like shit.

Doesn't say much about their business IMO, if its an oversight must of
been a blind person packing it into the box.
 
For $125, it better be absolutely perfect. I would send it back in a heartbeat. Please post how this ends up. Seeing that is enough to keep me from ordering from Mike's for anything. I hope he makes it right. Judging by the pic you linked to, that is blatant false advertising.
 
That looks like ass. The extra joystick holes on the CP are what does it for me. The problem is that he doesn't us the right original joystick, well, because it's not available. So, you have a CPO with holes for the original joystick with a newer wico style joystick. It just doesn't look very good.

Personally, I would try to find an original joystick and get an original CP and redo it yourself.

I also was somewhat dissatisfied wtih Mike's Ms. Pac CP because it was missing the middle bracket to secure it to the cabinet. Not a huge deal, but the CP is not as secure as the original.
 
I have a galaga with an arcadeshop programable multi installed in it. I bought their multi control panel for the machine, and when I received it, I realized that the joystick was a 4 way. I then bought an 8-way to put in it. After doing some thinking and playing with it, I then decided to put leaf switches in place of the micro switches. That was easy enough, as I had some old new ones lying around. THEN I realized that since I am right handed, the two action buttons on the left were not being utilized, so I mapped them to the "left" and "right" directions on the joystick. So now whenever I play a game that originally utilized left/right buttons such as Space Invaders, Phoenix or Pleaides, I can play them with "original feeling" controls. I still have the original/unhacked Galaga panel wrapped up for safe keeping, and it will swap back in within SECONDS, as I put an identical molex connector on both panels for easy installation. That is how I personally addressed your situation...

Lee
 
That looks like ass. The extra joystick holes on the CP are what does it for me. The problem is that he doesn't us the right original joystick, well, because it's not available. So, you have a CPO with holes for the original joystick with a newer wico style joystick. It just doesn't look very good.

Personally, I would try to find an original joystick and get an original CP and redo it yourself.

I totally agree about the extra holes. You said that originals are available, but is there a new joystick available that would at least mount in the same holes?

I may have to modify my machines original panel. I wanted to avoid that in case I ever decide to restore it back to original.
 
I totally agree about the extra holes. You said that originals are available, but is there a new joystick available that would at least mount in the same holes?

I may have to modify my machines original panel. I wanted to avoid that in case I ever decide to restore it back to original.

An original Galaga joystick wouldn't work anyway, because it will be a multi-game, correct?

Darren Harris
Staten Island, New York.
 
I had the exact same problem and wrote about this in another thread.

Check your Joystick i bet it's a 4 way as well not a 2 way Galaga joystick.

When i put in for my order of off Mike's Arcade website i thought i was getting an as advertised a "NEW" Galaga control panel. It came with a 4 way joystick installed and the holes likes yours where the orginal would mount on the control.

The one i got also has an extra button hole in it with just the cpo covering it, i know after time my kids will poke the hole through that cpo.

finally there were flaws on the cpo, like a smudge in the ink. When i emailed my concens to Mike's Arcade i was told that ALL Control panels for Galagas have the "extra" button hole with the CPO just covering it. I was also told that I would have to live with the 4 extra holes in the CPO as they now mount their control panels with this new 4 way Joystick (had i know i wouldn't have ordered it).

At the end of the email i was told sorry your too picky and we can't seem to please you, oh and sorry we can't do business.

Good luck and sorry to say you are not the 1st,

Braido...

I now order everything from Quarter Arcade (providing they have what i need).
 
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