Guys I always try to go the extra mile in helping people if they had a problem with an order. Almost 10 years in business and over 5000 unique customers.
I have all the emails between me and this guy.
First off, he is quite new at this. He asked me in email if he should remove the old Galaga kickplate decal first. Here it is "When I remove the kick plate decal from my Gorgar, is it best to use a heat gun? Have you received my check yet? It would have been for $29.00."
Now, he did email me to tell me there were creases in the artwork. I asked him for a photo of the decal because creases do come out. But not all of them. I told him I would be able to tell by a photo. He says in email that he doesnt have a digital camera. I ask him if the box is damaged, he never replied. In 4 emails I clearly ask him for a photo of the decal and a description of the box. He refused. Here is what he says: "I have no means in which to send you a picture. I do not have a digital camera. The decal could not have left your business in perfect condition and I receive it just 60 minutes ago with creases in it."
Here is what he asked for specifically:"Mail me our another decal tomorrow, and have a label in the box to ship this one back to you, or mail me back a check for $29.00. If you do not take care of this for me, I am not only going to register a complaint against you with the BBB, I will also post on every arcade forum on the Internet, starting with KLOV, what a POS you are, not standing behind your products." and " If you decide not do honor my request, I will return this damaged merchandise to you in person. I travel to Indiana and Kentucky several times a year, and I am quite familiar with Crown Point, Indiana."
Originally he called me to order a kickplate decal. I didnt have any broken sets at the moment but I broke one for him and told him so. He gets his decal and likely mishandled it and creased it. They'd probably come out but I cant say for sure because he wont send me a pic since he claims he doesnt own a digital camera. He keeps emailing me babble and threatens to come to my house. It makes no sense to send someone a replacement free of charge if they wont show me whats wrong.
Bottom line, I did send a replacement free of charge and ate the other one. Not sure what you guys would have done without any proof. You be the judge