Just log this into the pile of negative posts on these people who can do no wrong. They have a clique and if you are not in it, then too bad.

I am black balled for calling them out, I have done fine without them.

what do you mean your blackballed? Rich doesn't take your money? I'm not trying to be negative, I'm rooting for him - but unless we have discussions about how his customers feel how will he know to make things better.

Imagine quickturn around + quality + deep library of artwork. He should pretty much shutdown all the other guys who do this. Nobody has that sigficant of a library of artwork, you remember the old site right?

If he can't keep up its time to expand. He should go on sharktank and get money to expand.
 

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Tell me where it hurts people.
He told me himself he was not going to do business with me any longer refunded my money for what I had ordered, and then regretted sending me something I ordered he already mailed to me.

I have probably known Rich and Kendra and done business with them longer than you have.

I was tired of all of the excuses and if they were backed up and cannot deliver, you need to back up and punt which is what I see them doing. Is it working?

I dunno why was this thread even started if it were working?
 
He told me himself he was not going to do business with me any longer refunded my money for what I had ordered, and then regretted sending me something I ordered he already mailed to me.

I have probably known Rich and Kendra and done business with them longer than you have.

I was tired of all of the excuses and if they were backed up and cannot deliver, you need to back up and punt which is what I see them doing. Is it working?

I dunno why was this thread even started if it were working?


Wow, this really does sound like the soup nazi! No artwork for you!
 
Wow, this really does sound like the soup nazi! No artwork for you!
They would be far from the first place / person to not sell to people on the forums.

I literally do not care about personal stuff. I will always take money from someone regardless if they want to purchase a product from me. Now purchasing on the other hand.....that always boils down to personal preference.
 
I can understand a customer that just complains about silly things. Not worth your time and effort.


I just look at it the other way around. If I was a business owner I would want to retain as much customers as possible and not let new competitors just scoop up all the excess customers I'm dropping. If sabzo is behind orders as well...that just tells you how much cash is being throw around for a deep demand.

Man I would love to own a business that needs to scale up to meet demand. When have you heard a small business go belly up when demand was high.
 
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Well not to put down any pot smokers, but from what I here they run a business probably asking themselves,

"Do I really want to go to work today?" Nahhhhhhh Let's stay home and smoke weed and fuck.
"Shall we take the week off?" Sure why not!
"Should we hire more employees?" Nah that costs too much and they are probably losers anyways and I would have to micro manage everything they do.
"Should we answer the phone today?" Nah....I don't want to hear those assholes complaining about their orders. Let's smoke some pot.

We have enough customers in our clique anyways, we do not need anyone else. Its a circle we like and they deal with our bullshit and protect us on facebook and KLOV anyways.

We got this licked! Game on!
 
I Have been in the same boat for years after calling out Rich on his LIES star wars cockpit side art agent x etc etc
They come from an area of the country where people seem to not own their mistakes most of the time.

They make up some excuse to put the blame on something or someone else.

To me, this behavior is a sugar coated liar.

Their artwork is not perfect and judging from other people's work ethic and quality they have made it obvious it can be done.

Any color differences and slight imperfections can be fixed, but you can't be lazy and you have to take pride in what you do. Not cut corners.
 
You guys are brutal. Do you know how many cabinets are out there with TOG artwork? That can't go unrecognized.
Yeah I got rid of all of mine, because when you see it up against someone who did it 100%, then you don't want it anymore.

Compare, tapper, crossbow, spy hunter to name a few with originals and you will see what I am talking about.

Do you want it to be blatantly evident that it is reproduction artwork or do you want people to wonder?

I like to play that game and watch people wonder.

If you have done your homework, then you can tell immediately.
 
Yeah I got rid of all of mine, because when you see it up against someone who did it 100%, then you don't want it anymore.

Compare, tapper, crossbow, spy hunter to name a few with originals and you will see what I am talking about.

Do you want it to be blatantly evident that it is reproduction artwork or do you want people to wonder?

I like to play that game and watch people wonder.

If you have done your homework, then you can tell immediately.

I think the only art I kind of questioned was my CC CPO. I think the original was a bit thicker stock, but it looks good. The williams cpos he does seems pretty spot on since I have moon patrol coming out of my ears maybe I'll pick up a moon patrol cpo from arcade shop and do a tastier choice. I'm betting that Rich's will win.
 
I think the only art I kind of questioned was my CC CPO. I think the original was a bit thicker stock, but it looks good. The williams cpos he does seems pretty spot on since I have moon patrol coming out of my ears maybe I'll pick up a moon patrol cpo from arcade shop and do a tastier choice. I'm betting that Rich's will win.
I'd take that bet. Be prepared to lose.
I haven't seen TOG's, but Arcadeshop's is about perfect.
 
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I think the only art I kind of questioned was my CC CPO. I think the original was a bit thicker stock, but it looks good. The williams cpos he does seems pretty spot on since I have moon patrol coming out of my ears maybe I'll pick up a moon patrol cpo from arcade shop and do a tastier choice. I'm betting that Rich's will win.
Well the thickness you really cannot help because they do not make those materials with the same kind of texture and thickness.

But I would take that bet too. I think arcade shop gets their artwork from Phoenix?

I do not think they make their own, but I could be mistaken.

I get my artwork from unadvertised sources. People who do not do arcade artwork for the masses.
 
As a newbie in this restoration area, here is my experience with TOG ---

Apr 5 - Wanted a Williams Defender stencil, did not see it on their new website. I emailed their sales email account. Got an email from Kendra the next day saying go back to their old website and put an order without a deposit. Got confirmation email saying you are in the queue. She was very responsive to my email questions..

Fast forward to:

May 18 - Order ready confirmation email. I email Kendra confirming order and paid the invoice amount and was ready to ship.
May 19 - Email Kendra asking for a small stencil sample to do a test run on a scrap piece of wood. I did not want to experiment with the real one on the first try.. Kendra pulled the order before it shipped out the door and included a test piece for me to try out.. I got a tracking number and now waiting anxiously for it to arrive.

With respect to everyone's opinion -- To me, that's pretty good turnaround for a special order especially with the crazy things happening around the world...
 
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