Maybe Dave Adam should read thier FAQ page on the Ramcontrols.com
GENERAL QUESTIONS:
Q: Why should I buy your product?
A: Because we produce quality products and stand behind each and every sale. Oh, and nobody else currently produces a comparable product line.
Q: What does "RAM" stand for in "RAM Controls"
A: RAM stands for "Retro Arcade Machine"
Q: Why do you only make controls for Atari games? Why not anything else?
A; The owners are collectors of Atari Games and want to focus on a single brand for now. But, that's no indication that we won't look into producing controls for other brands, we're just not there yet. In fact, if you look at the product line-up you will note several "placeholders" for non-Atari controllers and artwork.
Q: Can I purchase directly from your company?
A; Sure, visit our order page. Alternatively, you may contact one of our vendors and purchase through them if you'd like.
Q: Is there a minimum order?
A: Currently, we do not have a minimum order requirement.
Q: What payment methods do you accept?
A: We accept most payment methods, including: Visa, Mastercard, Discover, Paypal, check (company, personal, cashiers) or money order. Please note that we may choose to hold check/money order payments for up to 7 days before processing orders. Some of our vendors may offer you credit terms.
Q: Will you ship COD?
A: We will ship COD for established customers. We do not currently ship COD for new customers.
Q: I want to get listed on your links page, how can I do that?
A: We only list companies and people we've done business with and like. However, send us your info and we'll consider adding you.
Q: I have a problem with one of the companies you have on your links page. Do you care?
A: Sure we care. Send the specifics over and we'll take it into consideration. Each company or person we list is highly recommended and we would like to suggest that you contact them directly if you have an issue with them. It's almost a guarantee that they will resolve your issue quickly.
Q: Do you have a catalog?
A: No, we do not currently have a catalog. This may change in the future, however. In the meantime, please check out our products page.
Q: If I receive a defective item, what do I do?
A: First and foremost, contact us and explain the issue and we will respond to your query within 1 business day. We may be able to resolve your problem without a return. However, if unsuccessful, please return the defective item to the vendor you purchased the controller from. If you purchased directly from us, you will need to return it to us.
Q: I have a product idea, who can I talk to about it?
A: Anyone here at RAM Controls can talk to you about possible product ideas. FYI, we would like to focus our efforts on replacement parts for Atari games, but we will consider anything.
Q: How quickly will my order be processed?
A: If you order through us and pay by credit card or paypal, your order will be processed same day or next business day. Payment by check and money order may be delayed up to 7 days. We ship everything through UPS Blue (2nd Day) or Red (Next Day), so no PO Boxes please. Note: On occasion, we may use UPS 3-day or Ground service for large orders. You will be notified of this before we ship. If you order through one of our vendors, please check with them on their order processing terms.
Q: Do you offer discounts for volume purchases?
A: Absolutely. If you're considering reselling our product line, we offer automatic discounts to our vendors. We also offer volume discounts to customers who purchase a minimum quantity of 10 pieces of any single item. If you'd like to place a large purchase, please contact us before your purchase.
Q: Can I receive tax exemption for resale?
A: Absolutely! Send in a copy of your resale certificate.
Q: Do you ship outside of the U.S.
A: Yes, we ship anywhere in the world. We use UPS services for all shipments, both domestic and international.
Q: What shipping method do you use?
A: We generally ship UPS Red (next day) and UPS Blue (2nd Day), but we may use 3-day or Ground service for large (ie: very heavy) orders at our discretion.
Q: Do you provide tracking information?
A: Absolutely! UPS tracking is the best!
Q: I ordered something from you, but I don't have it yet, What should I do?
A: Always contact us if there is an issue of any type. Once you place an order, generally, you should have it within 3-4 business days at most. If you do not receive an order within this timeframe, your first action should be to contact us immediately so we can determine the issue and resolve it.