The WAN port should be plugged into whereever you internet access comes from... cable modem, dsl modem, etc.
Plug a laptop into the same port ethernet on the wireless router that the 'touchtunes' was plugged into.
Open a command prompt and type ipconfig /all
You should see stuff other than 192.x.x.x (that's likely the wireless router itself)
Better yet... open a web browser on your laptop, once plugged into the wireless router via cat 5, and type 192.168.0.1 as the URL, and press <enter> of course, you should see the router's login prompt.
Login if you know the credentials. If you don't, they are probably default and you can google the routers brand and model and find out what the default login/password combo is... typically something clever like admin/admin or admin/root
If you get in, looks for something like "WAN stats" and verify you are actually getting an address from your ISP.
Lastly, the port issue... if the ports that need to be open for this 'touchtunes' device are as previously stated - 80, 443 and 5223 - then an easy way to check and see if they are open is to open a command prompt on the laptop, type telnet 'whatever the touchtunes servername or IP is' 'port of interest'
For example, let's say we were checking port 80 and the touchtunes server IP is 75.65.55.45:
C:\>telnet 75.65.55.45 80 <enter>
What happens?
If you get something like "Unable to connect to remote host. Connection refused" it could mean there's a firewall/port blocking issue or there's nothing at the destination address listening on the specified port. It does not specifically tell you "where" the problem lies.
You should also try pinging the address of the 'touchtunes' server. Of course, failure to reply to pings is not proof of a problem.
