Radiac
Well-known member
Note: for those who don't care about the details, skip to the bolded text below...
Ok, so I have had a worst-case scenario go down.
Almost two months ago, I was fortunate to catch a really good BIN on one of these:
The machine was in Florida, and the shipping quotes I received were outrageous due to the monster size of the cab. Now, I typically ship with the larger, well-known companies, but due to the crazy quotes I was getting, I decided to try Uship.com. I was pleased to get a quote for less than half of what the "big guys" were going to charge, so I went ahead and booked it.
At first, things were fine. The owner of the business was good with communications, and all seemed well. At this same time, I booked another shipment with them and paid for it in full.
Then the problems started. First, it was the pick-up on the Strike Fighter. It was like pulling teeth to nail him down on when he was going to pick it up. After a couple of weeks and countless emails, he finally informed me that he had collected the game. I was concerned at this point, but I figured the lack of expediency was the price I had to pay for going with a small company.
Then it got worse. After collecting the game, communications became sporadic. When I did get the guy on the phone, it was all excuses and "next weeks" from him. Of course, he had not made any efforts to even pick-up the second shipment I had booked with him.
As the weeks went on, communications became more and more infrequent. I was no longer able to get him on the phone, and emails were once a week at best. In my last message, I informed him that I wanted a ful refund for the uncollected shipment and I also told him that if he did not deliver my game by week's end, I was going to reverse the credit card charges and report the game as stolen (my attempt to rattle his cage and get some action).
Well, today the other shoe dropped. I received the first email in over a week from him. It was a blanket message to me and about twenty others informing us that he was out of business and filing for bankruptcy.
He left a phone number to contact for any undelivered shipments. I called it, and it was the number to the Penske truck rental branch where he had rented his fleet from. The Penske guys had been inundated with calls, and they basically told me they had no more info than I had. They also said that they did not know where all their trucks were, and they couldn't release any goods as they had no proof of who owned what.
For the tl;dr crowd, dude picked up my game and then went out of business.
So, as of today, I am out 1k for shipping that did not happen, and I have a very nice, expensive three monitor cab that is unaccounted for and in an undisclosed location.
I have contacted my credit card company to try to reverse the charges this guy hit me with, but other than that, I really don't know where to turn next.
Anyone with bankruptcy/interstate commerce knowledge here? I just don't know who to contact or what step to take next.
This really sux...
Ok, so I have had a worst-case scenario go down.
Almost two months ago, I was fortunate to catch a really good BIN on one of these:
The machine was in Florida, and the shipping quotes I received were outrageous due to the monster size of the cab. Now, I typically ship with the larger, well-known companies, but due to the crazy quotes I was getting, I decided to try Uship.com. I was pleased to get a quote for less than half of what the "big guys" were going to charge, so I went ahead and booked it.
At first, things were fine. The owner of the business was good with communications, and all seemed well. At this same time, I booked another shipment with them and paid for it in full.
Then the problems started. First, it was the pick-up on the Strike Fighter. It was like pulling teeth to nail him down on when he was going to pick it up. After a couple of weeks and countless emails, he finally informed me that he had collected the game. I was concerned at this point, but I figured the lack of expediency was the price I had to pay for going with a small company.
Then it got worse. After collecting the game, communications became sporadic. When I did get the guy on the phone, it was all excuses and "next weeks" from him. Of course, he had not made any efforts to even pick-up the second shipment I had booked with him.
As the weeks went on, communications became more and more infrequent. I was no longer able to get him on the phone, and emails were once a week at best. In my last message, I informed him that I wanted a ful refund for the uncollected shipment and I also told him that if he did not deliver my game by week's end, I was going to reverse the credit card charges and report the game as stolen (my attempt to rattle his cage and get some action).
Well, today the other shoe dropped. I received the first email in over a week from him. It was a blanket message to me and about twenty others informing us that he was out of business and filing for bankruptcy.
He left a phone number to contact for any undelivered shipments. I called it, and it was the number to the Penske truck rental branch where he had rented his fleet from. The Penske guys had been inundated with calls, and they basically told me they had no more info than I had. They also said that they did not know where all their trucks were, and they couldn't release any goods as they had no proof of who owned what.
For the tl;dr crowd, dude picked up my game and then went out of business.
So, as of today, I am out 1k for shipping that did not happen, and I have a very nice, expensive three monitor cab that is unaccounted for and in an undisclosed location.
I have contacted my credit card company to try to reverse the charges this guy hit me with, but other than that, I really don't know where to turn next.
Anyone with bankruptcy/interstate commerce knowledge here? I just don't know who to contact or what step to take next.
This really sux...
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