HighScoreSaves

He helped me find out why my GORF would not shut up. I now know that I have yet another broken piece on my GORF, but not his HSS kit. Apparently, if it senses joystick movement, he talks.
 
He helped me find out why my GORF would not shut up. I now know that I have yet another broken piece on my GORF, but not his HSS kit. Apparently, if it senses joystick movement, he talks.

Lol. Even on a Holiday.....

Reiterated-

I appreciate all the comments guys!
Learned a long time ago, mistakes happen, it's how they are fixed when they do...

We like to treat customers the way we like to be treated. It's a whole different animal online than in person!

What does a customer expect?

1. They're notified thay their order has been placed.
2. They have a confidence in the shop they are buying from that the product is on the shelf and will be shipped in a timely manner. (We love freaky fast shipping)
3. They're provided a tracking number quickly so they can see it arrive. We go a step further and give them a visual map of the stops along the way and even email them when it's been delivered.
4. The package is well packed and can survive a drop kick from the delivery man.
5. The product works as described when received.
6. Any issues, a quick email or phone call can fix without jumping through hoops.

There is a lot more to what a customer expects, but the above is the bare minimum. If a seller can consistently do the above, it's a win win for everyone!

Phoenix Arcade has spent a LOT of time with me personally on the phone. Their standards are what help make HSS what it is today! Darin rocks, you know it, I know it. Guess this post turned into a PA promo! I love it...

Again, thanks for the props. Makes it worthwhile working some long hours developing new products, packaging, testing, shipping and making the customer experience better with every order we get. It does mean a lot to hear these compliments, but, we don't need to have an ego stroked to send you a product. You guys do that with every order you place....and we thank you for that by providing what we think (and seems that you all do too) is exceptional service.
 
Yeah, but will you be at the Arcade Repair Party on Saturday?
 
Bumping this thread to say I just had a great purchase from HSS. Fast shipping and great service. Always a pleasure. Thanks!
 
Out of all of the people that once lived in Arizona and now live in Minnesota that sell highscoresaves kits, Joe is my favorite. :D
 
Just received my 3rd order and every time fast as can be.I love doing business with people like this since I'm very impatient when it comes to my game parts.Thanks, can't wait to play DK Jr remix.
 
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