AdamG
Well-known member
Hands down best service I have gotten (maybe even non-arcade related).
I ordered an ArPiCade about 3 weeks ago. Almost immediately after I ordered it, I got a call from Joe asking if I would be willing to wait a couple days extra so that I could get the latest software update. They could have totally just shipped it with the current software but they made it a point to make sure I got the new update since it was so close.
Cut to a couple weeks later and I send a email regarding the kick harness. Long story short I mistakenly threw the connector and pins away in the box. Upon realizing this even before our email communication was finished, I received an email notification that a new one was shipped, free of charge.
Can't say enough good things about Joe and his company. They take care of their customers and go the extra mile.
I ordered an ArPiCade about 3 weeks ago. Almost immediately after I ordered it, I got a call from Joe asking if I would be willing to wait a couple days extra so that I could get the latest software update. They could have totally just shipped it with the current software but they made it a point to make sure I got the new update since it was so close.
Cut to a couple weeks later and I send a email regarding the kick harness. Long story short I mistakenly threw the connector and pins away in the box. Upon realizing this even before our email communication was finished, I received an email notification that a new one was shipped, free of charge.
Can't say enough good things about Joe and his company. They take care of their customers and go the extra mile.
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