With all due respect Steve...
This is the response we get from Clay when we hound him...
Arcadeshop can elect where to have the programmers spend time, so depending on how big of an annoyance a bug is it might be pushed aside in order to work on a new game or something else instead. Arcadeshop is ultimately who pays for the work done, so they set the direction. [emphasis mine]
-Clay Cowgill on 5/29/2008
Part of the problem is that while your issues may be #1 priority to you, they might not be for other folks. DK3 would have had the sound problem you speak of for *years* without any complaints about it. So when Arcadeshop has dozens of people that are totally happy with DK3 and instead want new games, Arcadeshop have to decide where to put the development effort. [emplasis mine]
-Clay Cowgill on 5/29/2008
Now, the board has YOUR name on it... we bought it from YOU... therefore you're the one feeling the ramifications from it. I can't count how many times I would have bought something from you but elected to go elsewhere because of your perceived lack of after-the-sale customer service on this one specific product... even if it was Clays fault all the while. I can also say that I personally know of at least a half dozen other collectors that feel the exact same way I do. That is past and continued lost revenue. All the while the distributor blames the developer and the developer blames the distributor. Bottom line is that many of us made a choice to spend 4 to 5 times as much money on your board due to its UPGRADABILITY and many of us feel as if we've been screwed and the "blame game" isn't helping at all. It's your product with your name on it. Perhaps you need to contact Clay yourself being that HE is losing YOU money and, well, we bought from YOU. It's not called a "Clay Cowgill Multigame board". You slap your name on it, you accept the responsibilities associated with it.
Good luck,