Getting tired of waiting...

bones3010

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...for another lame-ass "update" from Steve at arcadeshop for the programmable board. Not that I or anyone else should be surprised for the length of time that has gone by this time, but damn. You know for a fact that if he made this open source that game support (and therefore sales) would go way up, so why does he drag ass so badly?

I know it's unlikely this pattern will ever change, but again: damn.
 
Instead of posting a "Aww geez not this shit again" pic I'll simply remind everyone Steve chose to sell this board. He is pretty much reliant on another person who I will be nice and not name to make the updates. While it doesn't excuse Steve for selling a poorly supported product, at least you can understand what's happening.

Frizz bomb being dropped shortly - stay tuned

BTW - someone start a "I hate my AS multi board and poor support" thread. Then everyone that is an owner post to it explaining WHY you hate it and then send a link to Steven.
 
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I wonder whats "really" involved in creating these updates for these boards. I've been told that it requires a $15k+ work station to do the work. Seems to me like it would be a simple Windows/Linux program.

I wish the updates were a bit more frequent too. Or that we could put what ever we wanted on the boards.

Matt
 
...for another lame-ass "update" from Steve at arcadeshop for the programmable board. Not that I or anyone else should be surprised for the length of time that has gone by this time, but damn. You know for a fact that if he made this open source that game support (and therefore sales) would go way up, so why does he drag ass so badly?

I know it's unlikely this pattern will ever change, but again: damn.
Frizzle? ;)
 
...for another lame-ass "update" from Steve at arcadeshop for the programmable board. Not that I or anyone else should be surprised for the length of time that has gone by this time, but damn. You know for a fact that if he made this open source that game support (and therefore sales) would go way up, so why does he drag ass so badly?

I know it's unlikely this pattern will ever change, but again: damn.


Well now lookee-here! ...and I didn't even start this thread.
 
Instead of posting a "Aww geez not this shit again" pic I'll simply remind everyone Steve chose to sell this board. He is pretty much reliant on another person who I will be nice and not name to make the updates. While it doesn't excuse Steve for selling a poorly supported product, at least you can understand what's happening.

Do you mean CLAY COWGILL by chance? Well, according to Mr. Cowgill, it is STEVE who finances the upgrades and determines the direction they go in regards to what games are added. Now I am fully aware that Steve claims the opposite. One of them is a liar. Which one? You tell me.

Arcadeshop can elect where to have the programmers spend time, so depending on how big of an annoyance a bug is it might be pushed aside in order to work on a new game or something else instead.
Arcadeshop is ultimately who pays for the work done, so they set the direction.

-Clay Cowgill on 5/29/2008

Part of the problem is that while your issues may be #1 priority to you, they might not be for other folks. DK3 would have had the sound problem you speak of for *years* without any complaints about it. So when Arcadeshop has dozens of people that are totally happy with DK3 and instead want new games, Arcadeshop have to decide where to put the development effort.

-Clay Cowgill on 5/29/2008
 
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it dont matter
i blame arcadeshop period

they sell the product and tell us that they will have updates.

Just sell the board and say no updates. End of story. But he made a mistake and said updates.

Now by no means does this mean Clay is not a person who is involved here. I am sure he is prob now charging alot of money for the upgrades, Prob more than Steve wants to pay for them.
The only thing i would be upset with is that i heard some of the games are not right so that should be fixed ASAP. and has not.
I will never buy this product basied on what i have heard.
 
I will never buy this product basied on what i have heard.

BINGO!
Start a thread solely related to this Frizz and let everyone express their dismay. Show Mr Arcadeshop that it's not ok what he's doing and for future people to see how bad this board really is.

Or not - I don't care I don't own one heh
 
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on a side note, since it's arcadeshop related, you should see my fucking creased box i got from UPS from them with my robotron CPO and Dragons Lair vinyl in it, and it took 3 days to finally get an answer from arcadeshop if they were going to replace it or not.
 
More exemplary customer service from Arcade Shop...

EDIT: I just shot out another email to Steve... 3rd in as many months... the other two being 100% ignored. If you have one of these boards, please shoot out Steve an email asking for an update... and post any response you may get. I am not holding my breath that I will get a response. I am mostly pissed over the fact that I am being held back from installing any other games... why? Because in order to install other games, you have to flash and re-program them all in, which is no big deal except for the fact that Donkey Kong II... a ROM I paid money for separate from the board itself... is encoded and won't install more than ONCE PER UPDATE. That's right... if I change the games on my board at all, I lose Donkey Kong II and can't re-install it until someone gets off their ass at Arcadeshop and updates the software.

It's BS. I can see how Steve could be pissed at the bootleg board, but what about us LEGITIMATE customers who overpaid their obscene costs for this board?

EDIT #2: Steve responded. He will be resetting my DKII password. He did not address anything else. I thanked him and asked him if he had any comment on bug fixes and/or new games. I will report when/if I get a reply. BTW... I am getting burned out on bitching about this buy. I bought these things so long ago, by now, who really gives a shit any more about the dough... it's a principle thing, and really, my hard-assedness is getting hard to maintain. My "screw it" disposition as of late is really making it hard to care. I just don't have the energy right now. I'm averaging 4.5-5 hours sleep per night still.
 
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"bootleg board"?

Care to elaborate on that? I wasn't aware of a competing programmable board out there...
 
I wonder whats "really" involved in creating these updates for these boards. I've been told that it requires a $15k+ work station to do the work. Seems to me like it would be a simple Windows/Linux program.

I wish the updates were a bit more frequent too. Or that we could put what ever we wanted on the boards.

Matt

$15k workstation to update flashed rom chips??? :smokin:
 
I received an email from Steve...

I've explained it in the forums, but I'm not the software developer, that is
Clays guy. If you want to see some updates, start pounding Clay. - Steven Gregory on 10/30/09
Nice... the blame game continues.

My response: (after this, I am done... I have better things to do than worry about this crap. I'll just continue to spend my dollars elsewhere...)

With all due respect Steve...

This is the response we get from Clay when we hound him...

Arcadeshop can elect where to have the programmers spend time, so depending on how big of an annoyance a bug is it might be pushed aside in order to work on a new game or something else instead. Arcadeshop is ultimately who pays for the work done, so they set the direction. [emphasis mine]
-Clay Cowgill on 5/29/2008


Part of the problem is that while your issues may be #1 priority to you, they might not be for other folks. DK3 would have had the sound problem you speak of for *years* without any complaints about it. So when Arcadeshop has dozens of people that are totally happy with DK3 and instead want new games, Arcadeshop have to decide where to put the development effort. [emplasis mine]
-Clay Cowgill on 5/29/2008


Now, the board has YOUR name on it... we bought it from YOU... therefore you're the one feeling the ramifications from it. I can't count how many times I would have bought something from you but elected to go elsewhere because of your perceived lack of after-the-sale customer service on this one specific product... even if it was Clays fault all the while. I can also say that I personally know of at least a half dozen other collectors that feel the exact same way I do. That is past and continued lost revenue. All the while the distributor blames the developer and the developer blames the distributor. Bottom line is that many of us made a choice to spend 4 to 5 times as much money on your board due to its UPGRADABILITY and many of us feel as if we've been screwed and the "blame game" isn't helping at all. It's your product with your name on it. Perhaps you need to contact Clay yourself being that HE is losing YOU money and, well, we bought from YOU. It's not called a "Clay Cowgill Multigame board". You slap your name on it, you accept the responsibilities associated with it.

Good luck,
 
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Great comeback to Steve, Frizz... I'm sure he's heard similar things from other buyers already, but quoting Clay might help yours stick in the back of his head (not that I expect any realy change as a result unfortunately).

Oh well...

Anyway, about that supposed bootleg board you mentioned... Still haven't heard more about it. Is China making a knockoff AS board now? Is it programmable, etc.?
 
Nix is selling them. He has the answers. Clay claims they are sub-par to his board. Nix claims they are identical (now). I dunno... I don't really care either. I sure as shit won't be buying yet ANOTHER one of these things.
 
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