Many large ISPs have moved to an email 'whitelist' system. If a sender is not on their list of approved senders (by IP address at least), mail from them goes into a black hole. An industry report that was just released shows about 15% of legitimate corporate email is getting vaporized because of these whitelist systems, which by their nature, are incredibly more restrictive then black list systems.
A non-white-listed email message is not rejected, it isn't returned to sender, it doesn't show up in the recipient's email box, and it doesn't even show up in their spam box.
AOL recently moved to this system and we had to work with them to get on their whitelist.
Microsoft has done the same thing. Working to get on their whitelist is proving to be a more difficult challenge. It means signup and lost password emails are likely not getting through to users looking for them.
The klov/arcade-museum server sends it own email on an IP address that is newer than that of the main WebMagic mail server. This means that if you are a hotmail/live.com user not getting email from the server (ie: password reset), you *might* have better luck requesting a lost password at http://www.webmagic.com/accounts/ or at www.lymphoma.com/accounts/
If that still doesn't work, a user might try contacting us at the email address found here: http://www.webmagic.com/contact.php
We continue to work on the Microsoft problem, though for a variety of reasons a fix is unlikely to happen this week.
This problem might also exist for some comcast users though the results here are mixed so we are not sure if a problem here actually exists yet.
A non-white-listed email message is not rejected, it isn't returned to sender, it doesn't show up in the recipient's email box, and it doesn't even show up in their spam box.
AOL recently moved to this system and we had to work with them to get on their whitelist.
Microsoft has done the same thing. Working to get on their whitelist is proving to be a more difficult challenge. It means signup and lost password emails are likely not getting through to users looking for them.
The klov/arcade-museum server sends it own email on an IP address that is newer than that of the main WebMagic mail server. This means that if you are a hotmail/live.com user not getting email from the server (ie: password reset), you *might* have better luck requesting a lost password at http://www.webmagic.com/accounts/ or at www.lymphoma.com/accounts/
If that still doesn't work, a user might try contacting us at the email address found here: http://www.webmagic.com/contact.php
We continue to work on the Microsoft problem, though for a variety of reasons a fix is unlikely to happen this week.
This problem might also exist for some comcast users though the results here are mixed so we are not sure if a problem here actually exists yet.
