Hi guys, I am still among the living. In the interest of not repeating myself, please see this thread for reference ->
http://forums.arcade-museum.com/showthread.php?p=984525#post984525
Thanks for the reply. Here is why I had an issue:
My first order with you a few months ago was great. Ordered some RAM and had it in my mailbox within a few days. I was completely satisfied and you set a standard of great service.
Fast forward a few months and I need more RAM, and you were the first place I went since I had such a positive experience before.
I placed my order and had an expectation of receiving the order as quickly as before. When the status of my order had not changed after a week or so, I sent a message both here and on your site and got no response. That raised red flags. I can't remember exactly what transpired after that, but I never got a response to my messages. Finally 25 days or so after my order you responded.
My only real beef is the lack of communication. I have plenty of projects, and since I missed getting it fixed for when my friend was visiting, I could have easily patiently waited for the parts and worked on other things...IF you would have told me you couldn't get to my order.
Lack of communication is what kills any relationship, be it business or a personal relationship.
You've taken care of me, and I appreciate it. I hope to see you get your business going and reputation back to what it was. When it gets there, I'll give it another shot.