Todd is doing something that others are not... He's operating a website and has a real phone # you can call to order things and for support.
He's a retailer and serves a need to his customer base which are folks that want to buy a game that looks great in their upscale homes and just have it work. They aren't the kind of folks that scour CL daily for "hot buys" or machines that they have to fix and refurb themselves.
It's similar to what Dale does too. They want their customers to be happy with their purchase and to call them about any game they desire to buy which they will go find, clean, polish, refurb, etc... before delivering it with a warranty.
They aren't servicing many DIY customers. That's not their target market for the higher end sales.
RJ