joemagiera
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Buyers taking their time to pay, then hassling you on shipping quick?
I've made several deals selling items via the KLOV FS or WTB forums. In the past couple of months, I've encountered at least 4 people that I just don't understand. They committed to buy, agreeing on the price, sending me several emails like "I absolutely positively want this item" but also follow up emails like "I can't pay you for a few weeks" for whatever reason. I'm not what I would consider an "active" seller, constantly pushing sales and turnover. So I don't get many situations where I've promised an item to someone and had to turn down someone else while waiting for the original deal to complete. So I usually don't mind waiting a bit for the payment.
But then, after they do (finally) pay, they expect immediate same day response, expecting a tracking number to be provided within a few hours after they paid (and some of these people paid in the evening after post offices are closed). And if I don't answer their email within an hour, I'm getting a second email with concern that the deal has gone bad and they are ready to file a paypal claim.
I am not making this up, I have the emails. But I'm not naming names as that's not the reason for this post. But I do have two points:
1) Lighten up! You took several weeks to pay, don't expect me to bust my butt for you in return. I'll ship it quick, I don't think I've ever taken more than 2 business days to ship an item after I've received payment. If someone has an example otherwise on a deal with me, I welcome the post to hear details of the situation.
2) Your concern scares me. I'm immediately thinking this is going to be a troublesome buyer and I'm fearing a paypal claim because it appears nothing will be able to satisfy them. It makes me never again want to deal with a buyer I don't know.
Do any other sellers encounter this? Before KLOV (i.e., when it was all on the RGVAC newsgroup), I don't think I ever even once wasted my money paying for delivery confirmation. Since KLOV, I can only recall one time I didn't get delivery confirmation (that was a person that sent me cash in the mail, I figured if they could trust sending me cash, I could trust them getting the package).
I had one guy hassling me even after I provided the tracking number showing it was in route. He just couldn't understand why I couldn't control USPS or Fed Ex.
I've made several deals selling items via the KLOV FS or WTB forums. In the past couple of months, I've encountered at least 4 people that I just don't understand. They committed to buy, agreeing on the price, sending me several emails like "I absolutely positively want this item" but also follow up emails like "I can't pay you for a few weeks" for whatever reason. I'm not what I would consider an "active" seller, constantly pushing sales and turnover. So I don't get many situations where I've promised an item to someone and had to turn down someone else while waiting for the original deal to complete. So I usually don't mind waiting a bit for the payment.
But then, after they do (finally) pay, they expect immediate same day response, expecting a tracking number to be provided within a few hours after they paid (and some of these people paid in the evening after post offices are closed). And if I don't answer their email within an hour, I'm getting a second email with concern that the deal has gone bad and they are ready to file a paypal claim.
I am not making this up, I have the emails. But I'm not naming names as that's not the reason for this post. But I do have two points:
1) Lighten up! You took several weeks to pay, don't expect me to bust my butt for you in return. I'll ship it quick, I don't think I've ever taken more than 2 business days to ship an item after I've received payment. If someone has an example otherwise on a deal with me, I welcome the post to hear details of the situation.
2) Your concern scares me. I'm immediately thinking this is going to be a troublesome buyer and I'm fearing a paypal claim because it appears nothing will be able to satisfy them. It makes me never again want to deal with a buyer I don't know.
Do any other sellers encounter this? Before KLOV (i.e., when it was all on the RGVAC newsgroup), I don't think I ever even once wasted my money paying for delivery confirmation. Since KLOV, I can only recall one time I didn't get delivery confirmation (that was a person that sent me cash in the mail, I figured if they could trust sending me cash, I could trust them getting the package).
I had one guy hassling me even after I provided the tracking number showing it was in route. He just couldn't understand why I couldn't control USPS or Fed Ex.