Bob Roberts cap-kits....no more for me

[shred]

This is why I won't do business with Bob. Anyone who is that full of themselves and refuses to admit they could have made a mistake but also insinuates the customer is lying is not worth my time or money.

Wow...
Bob is retired and does not have to do this. A while back Bob was going to stop. The hobby requested him to stay open.

Bob is one of the greatest guys in this hobby.

Anyway I have ordered lots of kits from him and never had a missing cap.. Lots of substitutions though.


Dave

 

[Level42]

Good for you ! ....you obviously missed my points....

 

[shred]

Good for you ! ....you obviously missed my points....

Was that directed at me?

My message was not at you. look who I quoted.

I think most would agree Bob is not full of himself or a ego maniac.

Dave

 

[ArcRevival]

This is why I won't do business with Bob. Anyone who is that full of themselves and refuses to admit they could have made a mistake but also insinuates the customer is lying is not worth my time or money.

If anyone sounds full of himself it's you.


I recently ordered 2 k7000 kits and both had c40 in them. Did one yesterday as a matter of fact. Here is the other one :

 

[Level42]

Did we say that Bob makes mistakes in ALL his cap-kits ? I don't think so...

The point is that IF there IS something wrong, you get a lengthy mail about all the video security taping stuff he does to make sure there are no mistakes. Does anybody in his right mind seriously believe that he does a videotaping of EVERY SINGLE CAP-KIT or any other order he packs ??) and how he can't be wrong, then asks for a picture (which does nothing to prove anything because if I was a "bad guy trying to get 2 free caps of 22 uF 16V at a cost of 1 dollarcent each in bulk, I could easily mess around with that picture by removing caps or putting others in the picture.....)

The point is that IF mistakes happen, which is human, he should simply say, OK buddy which one's did I put in wrong so I can send you the right one's right away.

I don't want to go through this show every time that a mistake like that happens, and seeing I've only ordered about 20 or so cap-kits in my life from him, I'd say the failure rate is pretty damn high if there are 3 of them with mistakes.

Now, let's move on, there is no point in this thread, there are obviously people who have ordered 1000's of cap-kits from Bob and NEVER had a mistake in them (yeah right) so please keep ordering from him.

AGAIN: I will be ordering stuff from him in the future and have done so since this thread. He has some great stuff and I will even jump the silly no PayPal,no CC hurdle.
I am sad that this turned into something that felt like a Bob bashing thread which was NOT the intention of it. I just wanted to make clear what I decided and why I decided and was curious if others have had the same experience. Clearly, I am not alone though !

Can we close this thread now please ?

 

[Level42]

Oh, one more thing: I see in that picture he is including Lelon caps now. These are on the bad-caps list..... http://www.badcaps.net/forum/showthread.php?t=388

The funny thing is that you will be removing caps of a decent brand that likely most of them are still good and put inferior quality one's in instead. My advice is get a good ESR meter and save yourself a lot of cap-kit costs and work and keep the good old caps and just replace the one's that measure out poor with quality one's: http://www.badcaps.net/forum/showthread.php?t=2280

 

[cadillacman]

I buy my caps from bob, but not kits. I buy in bulk from him instead.

When you buy cap kits i dont care who from, theres always one wrong, missing, etc. One thing you gotta remember is that your brand x model x chassis, could vary from the majority for some reason or another, and if you got a premade kit, sometimes not all the caps work with YOUR chassis.

Bob supplied me with a nice assortment that ive added other values to over the years. I keep them in a couple of those closable rectangular plastic organizer trays, theyre all marked one is low uf caps the other is higher uf caps.

Nice and simple. I try to keep a mimimum of 5 of each in stock but i do prefer to have 10 or more of each, and of course some super common ones i have more of etc etc..

That way when i go do do caps im not screwed if my chassis varies from the majority of others.

Yeah, i would probably get a better deal elsewhere (and you guys know how cheap i am...saving old joysticks buttons etc) but.. i dunno. I just would rather do business with bob when it comes to stuff like caps hots jamma harnesses etc. One or two emails, mail a check, done. No paypal, no big wait for shipping, and if something is wrong i know he will take care of me. Im going to be really sad when he retires for good.

Regarging lelon caps.. Yeah. I wouldnt use them in a lcd tv that requires good low esr 105* caps. For crt monitors, theyve been working just fine for me. Just my $.02

 

[ArcRevival]

Now, let's move on, there is no point in this thread, there are obviously people who have ordered 1000's of cap-kits from Bob and NEVER had a mistake in them (yeah right) so please keep ordering from him.

I am probably nearing somewhere around 10k spent with Bob and have ordered more cap kits that I can count and have yet to see a mistake. You seem to not want to believe that or call some of us liars. Do what you want and buy from who you want but to insinuate some on here are lying to protect him makes me wonder about you and your claims.

 

[sblair]

I am probably nearing somewhere around 10k spent with Bob and have ordered more cap kits that I can count and have yet to see a mistake. You seem to not want to believe that or call some of us liars. Do what you want and buy from who you want but to insinuate some on here are lying to protect him makes me wonder about you and your claims.

As I see it, the point here is not whether he ever makes a mistake or not. It's more about how he deals with it when a mistake does occur.

 

[GuidoTorpedo]

I've been buying cap kits and such from twisted quarter.

 

[Level42]

As I see it, the point here is not whether he ever makes a mistake or not. It's more about how he deals with it when a mistake does occur.

Bingo.......

 

[mrbill2084]

I have had more problems with wrong cabs with zanen than I have had with bob. Granted I am recapping newer monitor (neotec, 9200, 9400). Their list notes variations, but they don't provide for it. How much more would it cost to include the possible caps in the kit? I waste more money and time going to buy the missing caps locally.

 

[Level42]

I am probably nearing somewhere around 10k spent with Bob and have ordered more cap kits that I can count and have yet to see a mistake. You seem to not want to believe that or call some of us liars.

I just find it highly unlikely that if you bought so many cap-kits that are HAND picked you never had one error in them, while I had 3 in about 20 kits.

Do what you want and buy from who you want but to insinuate some on here are lying to protect him makes me wonder about you and your claims.

Funny. You say I insinuate something, and just a few words later you do exactly the same thing.
If you seriously believe I am out to get a couple of free caps that cost close to nothing with all this effort or that I want to voice my opinion just to damage someone, you obviously don't know me enough so you should be careful what you write...plenty of guys here know I am a decent guy and a reliable person to do business with.

You are happy with Bob's kits, great. I am not, I'll do it differently, great. Now let's move on please...

 

[coinopjunkie]

I'm a bob roberts fan

I order from bob and also have spent a great number of dollars with him, that being said I have found incorrect caps before. But what you do need to think about is what is a whole cap kit worth ? 7.00 how much is shipping for a cap kit 5.00 he would be losing a lot of money and out of business if he sent out a missing or incorrect cap. It is true he doesn't believe mistakes are made I never even called him out on it I always order extra kits and buy caps in bulk to keep on hand but even buying in bulk I still prefer to just grab a premade kit and go. Even if I only use a cap or two out of it the left overs go in the bulk bins and next time I grab a new kit. Give the guy a break there is not alot of money to be made here and he has to try and save money where he can because the majority of klov's are the cheapest people known on earth. If you would pay 20.00 for a cap kit I'm sure he would use better components.

 

[cnyncrvr]

This thread seems to have gone way off track. At least thats my oppinion!

I read through the entire thread to this point and I dont see the OP ever bashing on Bob, I see him complimenting him in several of his post's but he has had problems, he posted here stating his problems in a clear, concise, non demeaning way. Leave it at that!!!

Some people have had great experiences with Bob, Some Okay and some not so great, Thats the nature of business you cant always please everyone, we as people view things differently.

Hence why 3 people who witness the exact same automotive accident at the exact same moment will give 3 sometimes VERY different accounts of what actually occured. We all experience things in our lifes differently because we see them through different eyes and feel them with different emotions!.

Bob is a good guy he has done a world of good for this hobby and lets hope that doesnt change, but he is human, he has a couple people that work for him and so mistakes do happen. Some people will continue to purchase from him, some will not. Either way its of no consequence to this thread!!! No need to bash on the OP for stating his thoughts and feelings on this matter!

 

[nate1981s]

if anyone here is involved with a real consumer business they would clearly see the problem and this thread would be over. It is not about the item being missing.

for a $.20 item (less than a dollar anyway you look at it for a cap or 2) any company would not bother to check a security cam to see if they actually missed it nor confront the customer about it. No matter how you look at it, it presents a negative response right from the start. Saying they have to check means they believe you are wrong or pulling something. Very strange considering that this hobby is very small and the customer base is highly educated. Also, time value of money, if they understood that concept would make it not cost effective to even check as it is much faster to just sent the item. I like some of the stuff Bob has to offer and have ordered from him but his whole operation is clownish and does not fly in today's world.


I have ordered 30+ kits from twisted quarter and others. I have had issues with multiple orders. I called and they immediately took care of the problem.

 

[Teknotoyz]