Big shout out to Terry @ PBL

Steelhorse

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Had this part for like 8 months and never installed it. Well the other day I decided what the heck I will install it and it wouldn't fit, wrong one. So I emailed Terry about it and he replied that he is sending out a replacement free of charge! I told him I would send this part back and he said to keep it!
 
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Terry is unquestionably the LTG of parts retailers.

: )
 
You can't beat Terry. You just can't. The most any competitor can do is try to meet what Terry does in terms of prices, customer service, and giving back to the hobby. :cool:
 
Agreed, I was an idiot on my first order and assumed that the flipper rubbers were sold in pairs (because that's what was pictured). I emailed Terry, and was hoping to just get a slight discount on shipping the single rubber. Anyway, no questions asked Terry replied and said the rubber was on it's way free of charge.

Probably cost him $2 total, but that's how you earn repeat business. I will be placing another order as soon as the frosted yellow LED are back in stock.
 
Terry is awesome. I buy most of my parts from him. Couldn't be happier that I live less than 40 minutes away from one of the best sellers of pinball on the net. Hope he never gets out of the hobby!
 
Good shout out. Ill place an order with them next for sure to try it out
 
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