Avoid Pinball Phil/Arcades at home in Chicago like the plague
I had posted a thread earlier to ask for advice on fixing my pinball machines:
http://forums.arcade-museum.com/showthread.php?t=157147
I called earlier this week and set up an appointment today with "Pinball Phil" from Arcades at Home. This was definitely a huge mistake.
I have never been treated so poorly by anybody in my life. We set up a time for him to come today. We took the day off from work to wait for him.
He was supposed to be here around 3 or 4 o'clock, but possibly earlier. He never showed up and he never called. I called him after 4 o'clock and he just said he wasn't coming. He was in the middle of a service call and told me to call him back to reschedule.
I called him back to tell him how disappointed I was and that I wouldn't be re-scheduling. He got very angry and started yelling/complaining about how busy he was. And this is my favorite part:
He then told me to "FUCK OFF" and hung up on me.
I am not making this up, I am not exaggerating and I am not kidding in the least. Don't give this guy a penny of your money if you value your time and don't like being cursed at. Do not waste your time. I will make sure nobody I know EVER gives this guy a dime of business.
Somebody will undoubtedly post that they know or have used Phil for service and that they had a good experience. I just wanted to share how he treated me and how he does business so you can not waste your time the same way I did.
I had posted a thread earlier to ask for advice on fixing my pinball machines:
http://forums.arcade-museum.com/showthread.php?t=157147
I called earlier this week and set up an appointment today with "Pinball Phil" from Arcades at Home. This was definitely a huge mistake.
I have never been treated so poorly by anybody in my life. We set up a time for him to come today. We took the day off from work to wait for him.
He was supposed to be here around 3 or 4 o'clock, but possibly earlier. He never showed up and he never called. I called him after 4 o'clock and he just said he wasn't coming. He was in the middle of a service call and told me to call him back to reschedule.
I called him back to tell him how disappointed I was and that I wouldn't be re-scheduling. He got very angry and started yelling/complaining about how busy he was. And this is my favorite part:
He then told me to "FUCK OFF" and hung up on me.
I am not making this up, I am not exaggerating and I am not kidding in the least. Don't give this guy a penny of your money if you value your time and don't like being cursed at. Do not waste your time. I will make sure nobody I know EVER gives this guy a dime of business.
Somebody will undoubtedly post that they know or have used Phil for service and that they had a good experience. I just wanted to share how he treated me and how he does business so you can not waste your time the same way I did.
