Hello Ayeckley,
Glad to see that you responded to this thread. I guess you had the time for a call out.
Yes, I understand about time restraints. Family, work etc. ... the whole enchilda. I have this t-shirt and still wearing it proud.
First off, I never thought once that you ran a 24/7 operation or were some huge industrial conglomerate. It's obvious that you are smaller operation and I'm completely fine with that.
I sent you (2) e-mails through a (3) week timespan. My e-mail was not of true technical nature, but rather letting you know that I would like to purchase a product from your company.
In my world, a potential new "paying" customer should always be on the top priority list.
Patience is a virture. Although, (3) weeks with no response is absurd.
What it all boils down to is time management.
And yes, we all can work at that concept a little harder.
Everyone does things differently; just part of everyday life.
You say, that if you answered phone calls that you would not have enough time to work on customer's boards.
Ok then.
Solution: Allow your customer base to leave a message on a voicemail. Is that so bad?
I just don't agree with these business ethics in today's world. It's a bad excuse.
Have I dealt with Eldorado? No. But, I do know that you can pick up the phone and actually talk with someone.
It's nice to hear that you have helped out many people over the last 10 years.
Fantastic for you and your customers. Congratulations for this achievement.
However, does that constitute for a lack of communication to your future clientele?
I don't think so. Sorry ... not in my book.
Time is money; especially during these uncertain economical times.
I truly do appreciate your concerned message and wish you the best in what you do.
It's time for me to move on. Good luck to you and yours.
