http://www.elektronforge.com/
Curious, if anyone has dealt with the above company? Several e-mails and no response.
What gives?
Curious, if anyone has dealt with the above company? Several e-mails and no response.
What gives?
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http://www.elektronforge.com/
Curious, if anyone has dealt with the above company? Several e-mails and no response.
What gives?
I tried several emails within 2 or 3 months and couldn't get a reply for fixing a Chiller set. I guess he just repeatedly ignores email instead of saying "not interested". I ended up getting great service with Eldorado. http://www.eldoradogames.com/
Email is NEVER a 100% form of communication. You simply can not assume he got the email.
Sometimes it takes a while for him to get back to you, but like I said the quality of his work is worth the wait. Sometimes he gets back to you right away, and sometimes it takes a while. Luckily for me I live close enough that I can drop stuff off so I don't have to worry. I've heard good and bad about Eldorado (mostly bad recently) and I really recommend Alex's work. I would just email every day or every other day until he responds. That's how I first contacted him.
Hi Guys,
[Thanks F.M., for the heads-up about this thread]
Sorry, but we're not a 24/7 operation. We respond to emails as quickly as possible. I'm mostly a one-man show with a full-time-plus day job (other than this), three kids and a wife. The web site explains why we don't give out our phone #. You'd just get an answering machine anyhow, because if I spent all my time answering the phone I'd never get any boards repaired. The email always comes in faster than I can reply (keep in mind that a lot of folks ask technical questions, so it's usually not just a 20-second thing to respond). Chances are if you ask a question that requires more than a couple of minutes to anwer, then I'm simply not going to be able to respond at all. It's not that I don't want to, there just aren't enough hours in a day to do everything.
I'm sure 95% of you guys understand why things are the way they are, but it always seems that there's 5% who think we must be some sort of huge industrial conglomerate that makes millions of dollars each year repairing 30 year old amusement device circuit boards for collectors, and therefore we should have some sort of call center in Bangalore. It's not that I don't value your business, it's just that I have to balance a lot of things. Hopefully I've done that reasonably well for the 10+ years that we've been around. Hopefully also we're still a bit better than Eldorado as far as the overall customer experience goes. If we've really gotten that bad then it's probably time to throw in the towel...
Sometimes it takes a while for him to get back to you, but like I said the quality of his work is worth the wait. Sometimes he gets back to you right away, and sometimes it takes a while. Luckily for me I live close enough that I can drop stuff off so I don't have to worry. I've heard good and bad about Eldorado (mostly bad recently) and I really recommend Alex's work. I would just email every day or every other day until he responds. That's how I first contacted him.
Hello Ayeckley,
Glad to see that you responded to this thread. I guess you had the time for a call out.
In my world, a potential new "paying" customer should always be on the top priority list.
Solution: Allow your customer base to leave a message on a voicemail. Is that so bad?
I just don't agree with these business ethics in today's world. It's a bad excuse.
However, does that constitute for a lack of communication to your future clientele?
I don't think so. Sorry ... not in my book.
It's time for me to move on. Good luck to you and yours.