Just investigating to see if I am the only one..........
I purchased 3 reproduction Tempest spinner knobs (www.arcadeadventures.com) which were received on 09/16/2017. I installed one and although the knob spun correctly, the "skirt" (flat plastic around the knob) was way off center and wobbled very badly. Tried the others and 2 of the 3 were defective and needed to be returned.
I sent well over half-dozen e-mails requesting to return the defective spinner knobs and finally in November (!) I received a reply that there was a "communications error" and Diane would accept the return. Using a return label, they were sent back and after checking the tracking #, I confirmed that they were delivered to Arcade Adventures.
I have sent another half-dozen e-mails since then, with the delivery receipt attached to a couple asking if they received the return and to please get back to me with the return status and to date, have not received a reply.
I have been very patient and have tried to resolve this privately but at this point it looks like I am out the spinners and the money as well.
Has anyone else had a similar experience with this company?
Thanks for listening.
Jeff
I purchased 3 reproduction Tempest spinner knobs (www.arcadeadventures.com) which were received on 09/16/2017. I installed one and although the knob spun correctly, the "skirt" (flat plastic around the knob) was way off center and wobbled very badly. Tried the others and 2 of the 3 were defective and needed to be returned.
I sent well over half-dozen e-mails requesting to return the defective spinner knobs and finally in November (!) I received a reply that there was a "communications error" and Diane would accept the return. Using a return label, they were sent back and after checking the tracking #, I confirmed that they were delivered to Arcade Adventures.
I have sent another half-dozen e-mails since then, with the delivery receipt attached to a couple asking if they received the return and to please get back to me with the return status and to date, have not received a reply.
I have been very patient and have tried to resolve this privately but at this point it looks like I am out the spinners and the money as well.
Has anyone else had a similar experience with this company?
Thanks for listening.
Jeff



