Anyone ever have problems with Paradise Arcade Shop?

Gaetznes

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Anyone ever have problems with Paradise Arcade Shop?

I made an order back on the 10th of December. Totally forgot about it till 6 days ago. So I logged on to the site. It says it was delivered on the 26th of December. Which is impossible. In Canada, there is no delivery company that works/delivers on this day, as it a Stat holiday. Canada Post, UPS, Purolator, FedEx. Doesn't matter.

Sorta fishy. So I sent them a email 6 days ago. So far no response. Requesting a tracking number for my order, as I was never sent one. The service they say it was shipped, does provide tracking. Its now past the 45 days, so I can no longer put a claim in, through paypal. At this point, I don't expect to hear from them. So I figure I should just put this out.

Sad part is I was really looking forward to those pink ms pacman buttons.
 
I've never had a problem - I've ordered via their website and E-Bay store before. Also, I got several order and ship notifications after I ordered, so it is odd you didn't get any of those.

On the other hand, I have emailed their sales email address listed on the website for advice on a couple of their products and I never got a response. I'd try PMing them through this forum - there's probably a lot less inbox-spam with a PM versus their public sales email.
 
Ordered my pink buttons the 2nd of January and received them 10-12 days later. Even got emails from them stating its being prepared and being shipped. That was my first order with them.
 
I've bought from them before off their eBay shop. They forgot to include a harness with the adapter I bought, but resolved it quickly when I emailed them and shipped it for free with apologies. Nice people, but small operation so probably just overloaded with orders over the holidays.
 
I ordered on Dec 27. They took three weeks to 'fill' the order. Previously, they had been much faster to ship etc.

When I contacted them, I received a 'we have not filled the order yet' response.

I think given my recent experience I am less likely to order, which is to bad because my previous experiences had been good. if their latency is corrected, I would be open to ordering from them again.
 
I think given my recent experience I am less likely to order, which is to bad because my previous experiences had been good. if their latency is corrected, I would be open to ordering from them again.

Personally, I think that kind of attitude is bullshit. If youve had numerous great experiences in the past, but they flub up on just one of your orders, all the sudden youre no longer a loyal customer? Everybody makes mistakes, but it doesnt mean you should shun then completely, thats like saying if you bought a new car from Ford and 3 weeks later the stereo stops working, you take it to have them fix it and tell them that youll never by a Ford again?
 
My first and only order with them was submitted about a year ago on the 13th of the month, didn't switch to "processing" until the 21st, and was mailed out on the 25th and arrived on the 28th (15 days after order submit). All for one set of the same small item they had hundreds of in stock accd to their page.

I know no one else can be Bob Roberts (with it shipped the same day you order--before you even pay!), but delays like this are annoying for places that run full web presences.

Yeah, if I need a part only they have, I'll order from again; but if I need something really fast and is available elsewhere, I know I will pick elsewhere.
 
I ordered a 60 in 1 a few months ago and a bunch of buttons, joysticks and a couple of Jamma harnesses in December. They forgot to put the Jamma harnesses in, but shipped them out immediately after I notified them. They have been good to me thus far, and they send Hawaiian chocolate macadamias with each order...got to love that.
 
I've ordered from them many times and the only mistake was very understandable. I ordered 2 LED buttons, a yellow and blue with white lights. They sent white buttons with yellow and blue LEDS, which they immediately replaced at no charge and let me keep the wrong ones for future use.

Shipping can't be too speedy, remember Hawaii is a long way from Canada. Did you try calling them?


PS the macadamia and toffee chocolate they threw in and Hershies Kisses were delicious!
 
Personally, I think that kind of attitude is bullshit. If youve had numerous great experiences in the past, but they flub up on just one of your orders, all the sudden youre no longer a loyal customer? Everybody makes mistakes, but it doesnt mean you should shun then completely, thats like saying if you bought a new car from Ford and 3 weeks later the stereo stops working, you take it to have them fix it and tell them that youll never by a Ford again?

My experiences with them were not numerous, but different than my present experience. I do not personally believe that, given like services, I owe a retailer anything beyond prompt payment of services.

Of course, if I have developed a personal relationship with a retailer, this would be different. Someone, like Bob Roberts for example, that has offered assistance, I've developed a relationship with, etc. would get a higher level of acceptance for late shipping, poor communication, etc.

I find your attitude odd, but I prefer to buy what works, the best product that i can, and I believe there is a reasonable expectation for items listed as 'in stock' to be shipped within a week to ten days.

I am not judging the people behind Paradise arcade, they might be great, but as a consumer I find it odd anyone would argue that this is an acceptable business practice.

Let me add, it is not one thing that makes for a bad experience. it is a combination of poor communication, slow shipping times, etc. I stated I am open to doing business with them again, but to get a response like yours to what I posted seems as if you might have a personal issue, or be extending your personal philosophy, outward and unfairly.

I feel its also important as a community to share information when a seller has changed shipping times, customer support, etc. so that we can be a well informed and dynamic community, and help people to make informed choices.

Bluntly, you are entitled to your opinion, but I don't see where it adds to this process, outside of perhaps you feeling better about laying judgement on how I make my decisions for purchasing goods etc.
 
I think the guy who runs it is a doctor in hawaii. I remember seeing posts saying he has like 24 or 48 hour straight shifts or something, so I can see why things get delayed as it is his side business.
 
I bought a Star Trek Control Panel on Dec 29, i didn't receive it until Jan 28.
 
No I have not had the chance to call. As i'm on the east cost, I would generally have to wait till the evening. Due to the time difference.

I can be very laid back. As I've been known to have issue with my blood pressure. So in this situation I feel it better to let it take its course. I will call once I feel an additional time has passed in regards to my previous email. Plus after the future Pm I will send on here. The key being, not to feel wronged. I can only assume that life maybe a little overwhelming for these people at this time.

I've worked in some sort of custom service for nearly 20 years. It is my personal belief, that it is better to have the occasional attempts at contact, vs aggressive repeat contact. Its been my experience that repeated contact, can make the other party defensive.

But hey i'm Canadian, so were known for not being defensive/offensive.
 
I received an email today, via response to my original email. They made me aware of a error, that is in my favor. There just waiting on an item that is currently out of stock. Then they will be shipping.

I am very pleased with the response/customer service. I look forward to future purchases.
 
I received an email today, via response to my original email. They made me aware of a error, that is in my favor. There just waiting on an item that is currently out of stock. Then they will be shipping.

I am very pleased with the response/customer service. I look forward to future purchases.

I was just about to post that they'll take care or it. I have ordered with them many times. Twice there has been a little mess up, and both times they've gone out of their way to correct it, and ended up giving me the parts for free. Granted they were $5 parts, but hey--free is free. Plus the chocolate candy is great! I have always been pleased, and will continue to purchase from them.
 
I received an email today, via response to my original email. They made me aware of a error, that is in my favor. There just waiting on an item that is currently out of stock. Then they will be shipping.

I am very pleased with the response/customer service. I look forward to future purchases.

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