Am I being unreasonable?

SRS

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So I ordered two open frame LCD monitors from this guy off eBay (funlcd), a 15 inch and a 19 inch.

I place the order on 12/20/2010 and he ships it out 10 days later on 12/30/2010 and I receive them on 01/07/2011 (good thing I wasn't in a hurry).

Anyway, the 15 is fine, but the 19 is DOA. I send him an email telling him that the 19 is no good. He sends me back an email with an RMA number and tells me to ship it out to him with the RMA number and to make sure that I get the package insured too.

I send him back an email stating that I fully expected him to send me a freight prepaid call tag and that I feel that I should not have to absorb the cost of freight and insurance to ship back a defective item. I also asked him how he intended to reimburse me for the freight if I did pay the return freight myself.

I have not heard a word back from him and I am seriously considering filing a claim with PayPal.

I have never had to file a claim like this before. Do you think PayPal will side with me or will they tell me that I am screwed on the freight issue?
 
Lcd

Email him again through ebay. If he is in the US ask for his phone number. Or do some Googeling to see if you can find a brick and morter store for him and call there. You have 45 days to file a claim or a lot longer if you used your CC for the purchase. I personally try to comunicate a little more before filing a claim. As far as 18 days for them to be dilivered. That is not too unreasonable considering the time of year the transaction took place. Or the guy could be a scammer and when you send it back, you will never hear from him again Also. If you have not left feedback yet. Use that as a barganing tool in your Email to him.


Edit: After reaading the thread below...... Damn. Seem like standard practice for them. Good luck.
 
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I'm fairly sure it's understood that, unless otherwise stated,
that a defective item can be returned for refund but that
the buyer pays this return shipping cost. I eBay with this
in the back of my mind. It stings when you pay $40 for some
PCB, for example, said to be working, pay the $15 to get it
shipped, receive it broken then be expected to pay another
$15 to send it back, putting you $30 in the hole for all your
time and trouble, leaving you with nothing but an education.

I do not envy your situation and feel for you.
But I also don't think you can demand him to cover
return shipping, as frustrating as the situation is.
Keep in mind there's a good chance the monitor WAS
shipping in perfect working order, as hard as that
may be to believe at the moment.
 
I'm fairly sure it's understood that, unless otherwise stated,
that a defective item can be returned for refund but that
the buyer pays this return shipping cost.

My thinking is just the opposite. If I purchase something from a seller and pay the shipping and handling/packaging to have it shipped to me, I fully expect that what I am buying will be working when I receive it.

If it arrives in a non-working condition, I expect to be refunded all my money including the shipping. If the seller wants to ship a new one rather than refund, that's fine too, but the seller needs to absorb the cost of the shipping and handling/packaging. If the seller wants the item back, then the seller needs to absorb that freight as well. It is a cost of doing business.

I received a defective DVD from Amazon and they sent a prepaid UPSP label to ship the defective DVD back. I received a defective internal DVD drive from New Egg and they sent out a replacement overnight no charge and told me to throw away the old one.
 
So I ordered two open frame LCD monitors from this guy off eBay (funlcd), a 15 inch and a 19 inch.

I place the order on 12/20/2010 and he ships it out 10 days later on 12/30/2010 and I receive them on 01/07/2011 (good thing I wasn't in a hurry).

Anyway, the 15 is fine, but the 19 is DOA. I send him an email telling him that the 19 is no good. He sends me back an email with an RMA number and tells me to ship it out to him with the RMA number and to make sure that I get the package insured too.

I send him back an email stating that I fully expected him to send me a freight prepaid call tag and that I feel that I should not have to absorb the cost of freight and insurance to ship back a defective item. I also asked him how he intended to reimburse me for the freight if I did pay the return freight myself.

I have not heard a word back from him and I am seriously considering filing a claim with PayPal.

I have never had to file a claim like this before. Do you think PayPal will side with me or will they tell me that I am screwed on the freight issue?

file a paypal / ebay complaint this min , taken me months to get a dead chassis taken care of from these guys i called the the day it broke guy said he would give me a call in a week to take care of it never did ,after 5 months of bullshit i emailed him with a lawsuit threat , it got there within a week , Ron
 
My thinking is just the opposite. If I purchase something from a seller and pay the shipping and handling/packaging to have it shipped to me, I fully expect that what I am buying will be working when I receive it.

If it arrives in a non-working condition, I expect to be refunded all my money including the shipping. If the seller wants to ship a new one rather than refund, that's fine too, but the seller needs to absorb the cost of the shipping and handling/packaging. If the seller wants the item back, then the seller needs to absorb that freight as well. It is a cost of doing business.

I received a defective DVD from Amazon and they sent a prepaid UPSP label to ship the defective DVD back. I received a defective internal DVD drive from New Egg and they sent out a replacement overnight no charge and told me to throw away the old one.

If you file a paypal claim, they will expect you to return it on your dime and will not issue a refund until you do return it and can prove it. You have 10 days to prove you have returned it after opening the claim.
 
I'm fairly sure it's understood that, unless otherwise stated,
that a defective item can be returned for refund but that
the buyer pays this return shipping cost. I eBay with this
in the back of my mind. It stings when you pay $40 for some
PCB, for example, said to be working, pay the $15 to get it
shipped, receive it broken then be expected to pay another
$15 to send it back, putting you $30 in the hole for all your
time and trouble, leaving you with nothing but an education.

I do not envy your situation and feel for you.
But I also don't think you can demand him to cover
return shipping, as frustrating as the situation is.
Keep in mind there's a good chance the monitor WAS
shipping in perfect working order, as hard as that
may be to believe at the moment.
This may be the dumbest thing I have ever read.
Gleenon
 
if you're sending something back you should atleast pay for your own shipping. don't forget the seller has to pay to ship you a new one.

When you ship something there's always a risk of it arriving DOA. Thats just the chance we all take with shipping.
 
I received a defective DVD from Amazon and they sent a prepaid UPSP label to ship the defective DVD back. I received a defective internal DVD drive from New Egg and they sent out a replacement overnight no charge and told me to throw away the old one.[/QUOTE]

You can't compare buying something from an individual or small store from someone on ebay to buying something form some giant seller like Amazon. not at all the same.
 
This is how Bob Roberts wanted to handle a punctured speaker I received. It was punctured while packing, not during shipping.

We agreed on something else...
 
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My thinking is just the opposite. If I purchase something from a seller and pay the shipping and handling/packaging to have it shipped to me, I fully expect that what I am buying will be working when I receive it.

If it arrives in a non-working condition, I expect to be refunded all my money including the shipping. If the seller wants to ship a new one rather than refund, that's fine too, but the seller needs to absorb the cost of the shipping and handling/packaging. If the seller wants the item back, then the seller needs to absorb that freight as well. It is a cost of doing business.

I received a defective DVD from Amazon and they sent a prepaid UPSP label to ship the defective DVD back. I received a defective internal DVD drive from New Egg and they sent out a replacement overnight no charge and told me to throw away the old one.

While that seems sane and right and is normal practice with most businesses, when you get into ebay/paypal everything gets flipped. As dirtsarcade said, ebay/paypal policy is generally that the buyer sending the item back eats the shipping for that. It's dumb as hell, given much of the rest of the merchant world works the opposite way, but that's normal there.
 
Whoa! This thread saved me. I almost ordered something from funlcd. This has made me think twice.

I'm glad it helped. I wish I had searched here before buying from the guy.

I had a funny feeling about him right from the beginning because he insisted on selling one of the two monitors outside of eBay.

I rolled the dice and got screwed.
 
Now both monitors are dead.

Just to serve as further warning:

I initially received a 19 inch monitor that was DOA and a 15 inch monitor that was good. Well, the 15 inch monitor died last night. It has all of about 15 minutes of total time being on.

Looking a little closer at the 15 inch monitor; it has a clear epoxy glue/sealant on the frame all around the back of it. What that's all about, I have no idea.

I have a suspicion that these monitors are factory seconds or refurbished pieces. Whatever they are, one thing I can say for sure is the two I received are garbage.
 
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