So I ordered two open frame LCD monitors from this guy off eBay (funlcd), a 15 inch and a 19 inch.
I place the order on 12/20/2010 and he ships it out 10 days later on 12/30/2010 and I receive them on 01/07/2011 (good thing I wasn't in a hurry).
Anyway, the 15 is fine, but the 19 is DOA. I send him an email telling him that the 19 is no good. He sends me back an email with an RMA number and tells me to ship it out to him with the RMA number and to make sure that I get the package insured too.
I send him back an email stating that I fully expected him to send me a freight prepaid call tag and that I feel that I should not have to absorb the cost of freight and insurance to ship back a defective item. I also asked him how he intended to reimburse me for the freight if I did pay the return freight myself.
I have not heard a word back from him and I am seriously considering filing a claim with PayPal.
I have never had to file a claim like this before. Do you think PayPal will side with me or will they tell me that I am screwed on the freight issue?
I place the order on 12/20/2010 and he ships it out 10 days later on 12/30/2010 and I receive them on 01/07/2011 (good thing I wasn't in a hurry).
Anyway, the 15 is fine, but the 19 is DOA. I send him an email telling him that the 19 is no good. He sends me back an email with an RMA number and tells me to ship it out to him with the RMA number and to make sure that I get the package insured too.
I send him back an email stating that I fully expected him to send me a freight prepaid call tag and that I feel that I should not have to absorb the cost of freight and insurance to ship back a defective item. I also asked him how he intended to reimburse me for the freight if I did pay the return freight myself.
I have not heard a word back from him and I am seriously considering filing a claim with PayPal.
I have never had to file a claim like this before. Do you think PayPal will side with me or will they tell me that I am screwed on the freight issue?


