Sidekick74
Member
Hi All.
After a couple of texts here and there to resolve a dispute with my HyperPin, I finally had to open a PayPal Dispute with the seller. In short, paid for a HyperPin via PayPal before seeing the item. After picking up the machine, the seller noted that the machine did have some issues (Hyperpin menu didn't work properly).
After taking the machine home, the playfield monitor went out. I noticed from within the machine, the video card came loose. So, I put it back into place and whalla, the screen was back.
It was discussed before purchase that the seller would help me install new games when needed an tech support was always available. Well, this has not been the case. In fact, I've yet to get a call from the so called tech support after 16 days.
The seller seemed like a nice guy before and after purchase. It wasn't until the last couple of days that he went silent. All of his craigslist postings are off now. I was actually planning to take it back to him this weekend to get the machine fixed until he never returned my text messages. After speaking with my family lawyer, he told me just to request a full refund instead of a) getting it fixed b) trading it for another machine.
After thinking about this over and over again, it seems like the best resolution for me is to ask for a full refund. Oh ya, the seller told me after I brought it home that he offers NO REFUND.
Here's the kicker. I just opened up a paypal dispute and within 10 minutes, the seller texts me and follows it up with a phone call. The text basically states that he is now willing to trade my machine.
What would you do?
Get full refund or trade for a new machine?
TJ
After a couple of texts here and there to resolve a dispute with my HyperPin, I finally had to open a PayPal Dispute with the seller. In short, paid for a HyperPin via PayPal before seeing the item. After picking up the machine, the seller noted that the machine did have some issues (Hyperpin menu didn't work properly).
After taking the machine home, the playfield monitor went out. I noticed from within the machine, the video card came loose. So, I put it back into place and whalla, the screen was back.
It was discussed before purchase that the seller would help me install new games when needed an tech support was always available. Well, this has not been the case. In fact, I've yet to get a call from the so called tech support after 16 days.
The seller seemed like a nice guy before and after purchase. It wasn't until the last couple of days that he went silent. All of his craigslist postings are off now. I was actually planning to take it back to him this weekend to get the machine fixed until he never returned my text messages. After speaking with my family lawyer, he told me just to request a full refund instead of a) getting it fixed b) trading it for another machine.
After thinking about this over and over again, it seems like the best resolution for me is to ask for a full refund. Oh ya, the seller told me after I brought it home that he offers NO REFUND.
Here's the kicker. I just opened up a paypal dispute and within 10 minutes, the seller texts me and follows it up with a phone call. The text basically states that he is now willing to trade my machine.
What would you do?
Get full refund or trade for a new machine?
TJ
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